JOB TITLE: Team Manager – Banking Operations - LBCM New York Operational Support
SALARY: £44,901 to £49,890
LOCATIONS: Edinburgh or Birmingham
HOURS: Full-Time
WORKING PATTERN: This role will support the US working day which means typical hours will be UK time, 2pm to 10pm, 5 days a week. This role is fully remote.
What you'll be doing
At Lloyds Banking Group, we're passionate about a clear purpose - to help Britain prosper. We want to become the best bank for our customers as what we do makes a genuine difference to businesses and communities.
A new opportunity has opened up in Commercial and Institutional Banking – Client Operations. This role is located in the UK and involves supporting and servicing the LBCM New York operational process activity. Join our Lending & Trade Operations Team as a Team Manager. We need someone passionate about delivering excellent client service. You'll support the Associate Director and ensure accurate work that follows all Bank processes, procedures, and regulations, prioritizing customer satisfaction.
Provide insightful, high quality, advice, and guidance to team members, embedding and maintaining robust controls within the operation.
Whilst some previous experience in Lending or Trade services is desirable full training will be provided.
Key Accountabilities
•Support the planning, co-ordination, and control of resources across a team to ensure timely, accurate and compliant services are maintained.
•Develop, mentor, and appraise direct reports within team mentor and develop colleagues to improve technical knowledge and personal effectiveness capabilities.
•Handle key performance measures in line with Quality, Cost and Delivery.
•Support both the Operations Manager in ensuring that our operations are compliant with group and regulatory policies.
•Anticipate, identify, communicate, and mitigate operational risks in a timely manner, implementing risk mitigation plans and providing effective feedback.
•Actively support a culture of effective colleague engagement, continuous improvement, and customer focus through embedding CI methodology.
•Support the wider management team of Trade Services in delivering One Best Way across Trade Services with particular focus on the end-to-end customer processes and the management of stakeholders across Trade Services.
What we're looking for
•Experience of developing teams and engaging colleagues.
•Strong knowledge of working within Lending and Trade Operations and delivering Continuous Improvement methodologies to identify and deliver improvements.
•Using Continuous Improvement tools, including AI, and approaches to progress towards being a customer-focussed elite organisation. Evidencing an understanding of customer value and the value stream, creating flow and pull, and striving for perfection. Internal variation is eliminated whilst customer variety is absorbed.
•Knowledge of Trade & Lending products would be preferable, especially focused in commercial banking.
Benefits
•A generous pension contribution of up to 15%
•An annual performance-related bonus
•Share schemes including free shares
•Benefits you can adapt to your lifestyle, such as discounted shopping
•28 days' holiday, with bank holidays on top
•A range of wellbeing initiatives and generous parental leave policies
