About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
The Experience
Systems Engineer is responsible for administering and managing the Finance systems & applications that support mission critical business processes. The Systems Engineer will be the primary process expert in their service area and will work in collaboration with developers, business stakeholders, and other technology teams in support of Salesforce end to end business processes. Daily activities will include, but are not limited to, enterprise application support, resolving technical and functional system issues, performing trend analysis and identifying enhancements to reduce support requests, and collaborating with development teams to implement new and enhanced functionality. The successful candidate must be agile and able to support multiple priorities.
What You'll Actually Be Doing
SaaS Applications Administration (Coupa, Concur)
•Own day-to-day administration, configuration, and optimisation of Coupa & Concur applications.
•Manage users, roles, profiles and security settings.
•Maintain data quality, integrity, and overall platform health.
•Manage vendor releases, upgrades, and new capabilities.
AI Automation & Workflow
•Demonstrate experience through AI/agentic workflow transformation, including redesigning processes to incorporate AI agents alongside human support engineers.
•Identify opportunities to automate manual business processes and improve operational efficiency.
•Monitor existing automations and troubleshoot failures or performance issues.
Data Management & Integration
•Support data migrations, imports, exports, cleansing, deduplication, and data quality initiatives.
•Work with integration teams to support Salesforce integrations with ERP, marketing, middleware, and other enterprise applications.
•Understand APIs and integration concepts sufficiently to troubleshoot and coordinate integration issues.
Production Support & Troubleshooting
•Provide Level 2/3 support for Salesforce issues.
•Analyze and resolve complex configuration, automation, data, security, and integration issues.
•Perform root-cause analysis and implement preventive solutions rather than relying on workarounds.
Release & Change Management
•Manage sandbox environments, testing, UAT, deployments, and production releases.
•Coordinate with developers, QA, integration teams, and business stakeholders for major changes.
•Maintain appropriate documentation for configurations and business processes.
Requirements
•6+ years of SAP Concur or Coupa experience with expertise in configuration & application maintenance.
•Understanding of Procure to Pay process areas (Purchasing, Accounts Payable, Expense Management etc).
•In-depth knowledge in SAP Concur Expense or Coupa Purchasing & Invoicing modules.
•Knowledge of Cognos Reporting tool.
•Knowledge of SAP Concur Travel, Request is a plus.
•Excellent written and verbal communication skills.
•Ability to multi-task and perform effectively in a fast-paced environment.
•Able to think independently and consider cross-functional and downstream impact.
