About
Social Discovery Group is a group of social discovery companies that addresses loneliness, isolation, and disconnection by transforming virtual intimacy into a new normal. Its portfolio includes social entertainment platforms designed to connect people online across different cultures and regions.
Responsibilities
•Monitor product and infrastructure health and handle 150–250 incoming alerts per shift
•Analyze alerts using Grafana dashboards, Zabbix metrics, and internal documentation; resolve issues or escalate them
•Follow runbooks and instructions and perform first-level troubleshooting on Linux and Windows servers
•Support primary and senior duty administrators and participate in responses to major incidents
•Cover the primary duty shift independently after onboarding while working with a team spread across several locations
Requirements
•2+ years of experience in system administration, monitoring, NOC/duty operations, or technical support
•Confident Linux command-line skills, including connecting over SSH/VPN, navigating hosts, and running Bash scripts
•Hands-on user-level experience with Zabbix and Grafana, including metrics, hosts, host groups, and dashboards
•Understanding of monitoring basics
•Experience with Jira and Confluence
•Readiness for a rotating schedule: standard 5/2 with 8-hour shifts and 2/2 day and night shifts when covering for the primary duty administrator
•English at B1 level or higher
•Attention to detail and a responsible approach to work
Conditions
•Location: Armenia, Georgia, Serbia, Poland
•Vacation: 28 calendar days per year
•7 Wellness days per year
•Bonuses up to $5000 for recommending successful applicants for company positions
•50% payment for professional training, international conferences, and meetings
•Corporate discount for English lessons
•Health benefits: up to $1,000 gross per year per employee for those not eligible for corporate medical insurance, for self-purchased health insurance or doctor's fees for themselves and close relatives
•The company provides equipped workplaces and necessary equipment in its offices or coworking locations; elsewhere, workplace cost reimbursement is up to $1000 gross once every 3 years
•Internal gamified gratitude system with bonuses redeemable for merchandise, team-building activities, massage certificates, and more
•Rotating schedule includes standard 5/2 8-hour shifts and 2/2 day and night shifts when covering for the primary duty administrator
