Описание
Andersen supports digital urban mobility solutions and improves the reliability of smart transportation platforms. The customer provides technology-enabled operational services for organizations and public-sector partners, developing and managing large-scale digital platforms, infrastructure, and ongoing operational support. The project focuses on public bike-sharing and urban mobility services across multiple cities.
Задачи
•Prepare, configure, and coordinate laptops, PCs, mobile phones, and printers according to client procedures
•Verify Windows editions and coordinate Windows Pro license activation or upgrades
•Install and configure Microsoft Office, Sophos, and other approved software
•Support Microsoft Intune enrollment and coordinate device registration in Entra ID
•Configure Windows user profiles and assist with initial user login
•Coordinate password and MFA resets with client administrators before device handover
•Prepare and configure mobile devices, including applications, PINs, Company Portal, and Intune/Entra ID enrollment
•Support basic mobile device preparation, including screen protector installation when agreed
•Coordinate printer placement, network connectivity, configuration, and functional testing
•Track and manage support requests through the Service Desk portal
•Provide status updates and coordinate request progress with client stakeholders
•Escalate activities requiring administrative privileges, licenses, credentials, MFA resets, or Entra ID permissions
•Deliver support activities remotely, providing onsite assistance only upon prior agreement
Требования
•2+ Years of experience as a SysOps or IT Support Engineer
•Experience with hardware setup and device configuration
•Experience with Windows administration and troubleshooting
•Basic networking knowledge
•Ability to work remotely with onsite coordination
•Comfort with SLA-driven ticket workflows and fast, disciplined on-call response
•Ability to route and escalate requests to the right teams and keep tickets clean and updated
•Reliability for on-call shifts and ability to follow runbooks and escalate correctly
•Upper-Intermediate English or higher
Nice to have: experience with onsite IT support, inventory, and device deployment.
Условия
•Work from Anywhere principle
•Opportunity to change the project and develop expertise in an interesting business domain
•Professional, financial, and career growth opportunities
•Mentoring and adaptation systems for each new employee
•Opportunity to earn up to an additional 1,000 EUR per month depending on expertise, included in the annual bonus, by participating in company activities
•Access to the corporate training portal
•Bright corporate life, including parties, pizza days, PlayStation, fruits, coffee, snacks, and movies
•Certification compensation, including AWS and PMP
•Referral program
•Private health insurance and sports compensation, depending on the type of employment
