Job Description
Are you the person everyone turns to when technology stops working? Do you enjoy solving technical puzzles? Are you curious about how people collaborate across the globe using tools like Microsoft Teams, SharePoint, Outlook, OneDrive among others? Do you enjoy learning new technologies and finding creative ways to solve problems using AI. If so, this opportunity may be for you.
As a Student Intern, you will join a global support organization responsible for keeping collaboration services running smoothly for thousands of users worldwide. You'll gain hands-on experience troubleshooting enterprise technologies, partnering with experienced engineers, and helping customers stay productive every day. Our team provides global support for collaboration and productivity services that enable employees around the world to communicate, collaborate, and stay productive. We support a broad portfolio of Microsoft 365 and related technologies while continuously improving customer experience through innovation, automation, and operational excellence.
As a Student Intern, you'll gain hands-on experience in a global enterprise environment, develop valuable technical and customer support skills, and work alongside experienced professionals supporting technologies used at scale.
The primary responsibilities for this role will include, but are not limited to:
•Troubleshooting incidents affecting Microsoft 365 collaboration services.
•Supporting users experiencing issues with Microsoft Teams, SharePoint, Outlook, OneDrive, Smartsheet, and related technologies.
•Assisting conference room users through remote diagnostics and troubleshooting.
•Responding to incidents escalated from service desks, customers, or monitoring systems.
•Partnering with engineering teams to investigate and resolve complex technical issues.
•Documenting solutions and creating knowledge articles to improve support efficiency.
•Using AI tools to accelerate troubleshooting and identify potential solutions.
•Monitoring service health and helping drive incidents to resolution.
•Collaborating with teammates across multiple geographic regions.
•Contributing ideas that improve customer experience and operational excellence.
A successful candidate will have proven experience demonstrating the following skills and behavioral traits:
•Enjoy solving complex technical problems.
•Stay calm and focused when working under pressure.
•Take ownership of issues from start to finish.
•Are naturally curious and eager to learn.
•Communicate clearly with both technical and non-technical users.
•Believe in teamwork and knowledge sharing.
•Adapt quickly to changing priorities and technologies.
•Balance customer focus, quality, and speed.
•Ability to learn quickly and adapt to changing priorities.
•Excellent customer service mindset.
•Ability to work effectively in a team environment.
•Strong attention to detail and commitment to documenting solutions for future reuse.
Qualifications
Minimum Qualifications
•Currently pursuing a Bachelor's degree in Computer Science, Information Technology, Information Systems, Software Engineering, or a related field.
•Approximately two years remaining before graduation.
•Basic understanding of Microsoft 365 technologies such as Microsoft Teams, SharePoint, Outlook, or OneDrive.
•Experience working with Windows operating systems.
•Basic understanding of database concepts and administration.
•Advanced troubleshooting and analytical problem-solving skills.
•Intermediate to Advanced English proficiency (both verbal and written).
•Must have unrestricted - permanent right to work in Costa Rica.
Preferred Qualifications
•Experience supporting or administering SharePoint.
•Experience with scripting or programming languages such as JavaScript, Python, PHP, or Bash.
•Familiarity with automation concepts and process improvement initiatives.
•Experience creating technical documentation or knowledge articles.
•Experience leveraging AI tools such as Microsoft Copilot, Gemini, or similar technologies to research and solve technical challenges.
Job Details
•Job Type: Student / Intern
•Shift: Shift 1 (Costa Rica)
•Primary Location: Costa Rica, San Jose
Work Model for this Role
This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. Job posting details (such as work model, location or time type) are subject to change.
