Customer Success Manager
As a Customer Success Manager you are responsible for a portfolio of site-based or multisite-based accounts to ensure that our customers achieve intended outcomes and value realization with Rockwell Automation's subscription and services contracts. You will ensure technology and services adoption leading to high, on-time renewal rates and expansion of Annual Recurring Revenue (ARR) at your assigned accounts. You will report to the Team Lead or Regional Manager and may work remotely with some travel to customers sites.
Your Responsibilities:
•You are responsible for the management and Annual Recurring Revenue target (ARR) associated with all contracts and software subscriptions within a portfolio of site-based accounts.
•You will lead onboarding, adopt, expand and renewal motions using data and workflow information from customer relationship management and data tools.
•You will translate data and insights into customer value, leading to increased service contracts and software subscriptions.
•You will deliver Executive Business Review (EBR) to main customer contacts.
•You will work with sales and business leads to identify new contract opportunities.
•You will provide feedback to the portfolio team to ensure customer feedback is built into service offerings.
The Essentials - You Will Have:
•Bachelor's degree OR equivalent relevant work experience
•US Applicants - Legal authorization to work in the U.S. We will not sponsor individuals for employment visa, now or in the future, for this job opening.
•The ability to travel 10-20% of the time
The Preferred - You Might Also Have:
•2+ years of experience working with customers in a commercial or sales capacity
•Experience increasing annual recurring revenue
•Experience with Gainsight and PowerBI
•Experience working across matrix organization
•Work experience in the manufacturing or automation industry
What We Offer:
USA Benefits:
•Health Insurance including Medical, Dental and Vision
•401k
•Paid Time off
•Parental and Caregiver Leave
•Flexible Work Schedule where you will work with your manager to set a schedule flexible with your personal life.
•To learn more about our benefits package, please visit at www.raquickfind.com.
Canada benefits:
•Health Insurance including Medical and Dental
•Health Care Spending Account (HCSA – dependent on the plan chosen)
•Employee Assistance Program (EAP)
•Retirement plans
•Paid Time off
•Volunteering Time off
•Employer Savings Plan Matching (includes RRSP, TFSA, and EPSP)
•Employer Paid DC Pension
•Maternity and Parental Leave Top-Up
•Fitness Reimbursement Program
