About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The world of work is changing and Salesforce is looking for Trailblazers passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Agentforce is the future of AI.
The Experience
A Salesforce Solution Architect is a trusted advisor first. They work alongside enterprise customers to understand their business, shape the right solution, and guide its delivery from vision to value. They connect business strategy to technical execution — bringing the clarity, judgment, and experience needed to make the right calls in complex, high-stakes environments.
On top of that foundation, SAs are expected to bring genuine enterprise solution depth and to operate with an AI-native delivery mindset — using AI as a standard instrument of how they architect, deliver, and coach. These are not separate capabilities: the best SAs in the practice combine strategic business context, architectural rigor, and modern delivery practices fluently.
Native AI Delivery — Our Operating Model
At Salesforce Professional Services, Native AI Delivery is how we work:
•Leveraging modern AI toolchains (Claude, Cursor, Agentforce, Apromore, etc.) across the delivery lifecycle to accelerate ideation, architecture, and governance
•Architecting agentic solutions that automate and optimize end-to-end business outcomes for customers
•Accelerating discovery, functional modeling, and solution design through AI-assisted workflows
•Compressing delivery timelines: days → hours, hours → minutes
•Coaching customers and delivery teams on adopting AI-native ways of working to maximize business agility
Solution Mastery — What We Expect
Strategic solution depth requires platform literacy and architectural vision. Candidates must demonstrate:
•Enterprise platform fluency on Salesforce or a directly comparable enterprise platform (Veeva Vault/CRM, IQVIA OCE, SAP S/4HANA, ServiceNow, Microsoft Dynamics) — understanding platform boundaries, governance, and capabilities at scale
•Architecture ownership: multi-cloud/multi-system landscape design, target-state blueprints, capability gap analysis, and build vs. buy vs. configure trade-off decisions
•Integration & data strategy: establishing enterprise integration patterns, system-of-record boundaries, and unified data models without getting bogged down in low-level API mechanics
•Agentic & AI solution strategy: defining agentic business use cases, orchestrating AI workflows within core business processes, and ensuring trustworthy enterprise AI adoption
What You'll Actually Be Doing
•Serve as a strategic advisor to enterprise customers — understand their business, define the right solution, and earn their trust as a long-term partner
•Lead end-to-end solution design across one or more workstreams: aligning business capabilities, solution blueprints, and acceptance criteria
•Co-create the vision with the customer and own the solution narrative — from executive alignment to enterprise architecture governance
•Drive consultative discovery sessions that uncover core business drivers and translate complex business problems into viable, high-impact solutions
•Architect Agentforce and agentic capabilities that drive operational efficiency and transform customer business models
•Remove delivery roadblocks, navigate trade-offs, and ensure functional alignment across business, technical, and executive stakeholders
•Guide customers and project teams on architectural best practices, solution governance, and AI-native delivery models
•Connect across all levels — from delivery squads to the C-suite — translating technical complexity into clear business value and actionable decisions
You're Our Person If...
•10+ years of enterprise solution delivery or digital transformation experience, with proven end-to-end solution ownership on complex, multi-workstream programs
•1+ year of deep domain experience within a relevant industry vertical (pharma, insurance...)
•Demonstrated ability to lead enterprise-level architecture blueprints, multi-system integration strategies, and business capability mapping
•Proven experience embedding AI-native tools and agentic solution concepts into delivery and customer workflows
•Strong track record of executive stakeholder management, storytelling, and cross-functional leadership
