Position Overview
Title: Manager, Production Operations
Position Location: Columbus, Georgia, USA
Position Type: Full-Time, Regular
Position Summary
FIS is seeking a Manager, Production Operations to join our team in Columbus, Georgia. In this role, you will lead and empower a team of operations professionals while establishing operational excellence, managing risk, and driving continuous improvement across production operations.
Key Responsibilities
•Risk Management & Governance: Facilitate risk assessments to identify challenges in processing functions and implement governance measures aligned with industry standards and organizational policies.
•Strategic Collaboration & Alignment: Collaborate across departments to integrate operations and communicate directional objectives, establishing a unified approach among diverse teams.
•Policy & Procedure Development: Develop comprehensive policies and procedures to establish a robust framework for operational excellence within the production operations unit.
•Network & Department Evolution: Oversee the development of the production operations network, providing guidance to shape the department's evolution and meet dynamic business needs.
•Reporting & Operational Insights: Develop reports and operational insights to evaluate efficiency, risks, and opportunities, actively identifying areas for automation, digitization, and efficiency gains.
•Team Development & Leadership: Establish continuous skill development frameworks, lead and empower a team of operations professionals to foster a culture of collaboration, innovation, safety, and continuous improvement.
•Safety Culture: Direct activities to foster a collaborative safety culture, emphasizing the importance of safety protocols and adherence.
Qualifications & Requirements
•Leadership Experience: Experience managing a large team or multiple smaller teams consisting of technical/professional colleagues and lower-level managers.
•Operational & Tactical Focus: Proven track record in developing and executing tactical and operational plans with a 1–2 year horizon, or managing high-impact projects/programs.
•Domain Expertise: Expert-level knowledge and skills within production operations or a related discipline, with a broad understanding of adjacent functional areas.
•Process Improvement: Demonstrated ability to implement moderate to significant process, system, or product improvements to enhance performance.
•Influence & Governance: Strong communication skills with the ability to influence cross-functional stakeholders regarding policies, practices, and procedures.
•Budget Accountability: Experience with P&L or budget oversight/management preferred.
What We Offer
At FIS, we offer competitive compensation, comprehensive benefits, and opportunities for continuous growth and career development.
Salary & Pay Range
The base pay range for this position in Columbus, Georgia is $85,000 – $130,000 annually, depending on experience, qualifications, skills, and internal equity. In addition to base salary, eligible employees may participate in incentive compensation plans (e.g., annual bonus or sales incentives).
