Job Title
Sr. Customer Support Engineer
Location(s)
São Paulo
About Us
Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world's greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we're able to push boundaries in pursuit of better human health.
Activities
•Customer support for REVVITY instruments
•Perform data and results interfacing
•Carry out user maintenance to keep equipment running
•Work in contact with headquarters in Finland and in the United States, in order to achieve greater agility in resolving cases
•Support the area leader in the plan of periodic visits to direct customers, as well as recording and calculating application metrics
•Conduct training sessions at customers' sites and at the PerkinElmer Center of Excellence
•Analyze, control and record application tickets and occasionally service tickets for product lines
•Maintain scientific advisory contact with distributors in Latin America
•Train the entire service team
•Perform preventive and corrective maintenance of equipment
Requirements
Higher education:
•Biochemistry
•Biomedicine
•Pharmacy
•Chemistry
•Related fields
Languages:
•Advanced/Fluent English
•Spanish will be considered a differential
Other:
•Full availability for national and international travel
