About the Role
High performance isn't a given. It's built on standards. Standards that have driven McLaren for over 60 years.
As Specialist, MarCom Process Improvement, you will play a key role in improving how Marketing & Commercial operates by supporting the delivery of the MarCom transformation programme and helping design, document and implement clear, effective end-to-end processes across McLaren Racing. Working closely with the Lead, MarCom Process Improvement, you will analyse current ways of working, identify improvement opportunities and design future-state processes that reduce friction and improve the use of data, technology, automation and AI. You will independently deliver defined improvement initiatives while supporting larger transformation programmes.
Responsibilities
•Analyse and document end-to-end Marketing & Commercial processes, identifying pain points, inefficiencies and opportunities for improvement
•Investigate root causes and help create practical, business-focused solutions that improve performance and clarity
•Design and implement future-state processes in partnership with subject matter experts and stakeholders
•Support workshops, requirements gathering, testing and implementation activities across transformation initiatives
•Deliver workflow simplification and improvement opportunities, including the use of data, automation and AI to reduce manual effort
•Help establish process governance, ownership, decision rights and sustainable ways of working
•Work across Marketing & Commercial, MarCom Technology and wider McLaren teams to align processes, systems and data
•Promote a culture of continuous improvement through effective documentation, measurement and process review practices
Requirements
•Experience improving business processes within a complex and fast-paced environment, supported by strong process mapping, analysis and documentation capabilities
•Comfortable gathering requirements, facilitating workshops and translating findings into practical improvements
•A proactive self-starter with an end-to-end process mindset, a technology and data-led approach, and a passion for continuous improvement
•Strong communication and relationship-building skills to work effectively across different teams and drive sustainable change
•Experience with process improvement, workflow tools, automation or AI-enabled initiatives will be highly valued
Additional Information
Success in racing comes from bringing together talented people with different skills, perspectives and experiences. We're committed to building an inclusive environment where everyone feels supported and empowered to deliver their best work. You'll be part of a team united by a shared ambition to push boundaries and embody our racing mindset. Alongside a range of wellbeing initiatives and development opportunities, we're committed to helping you build a rewarding career and make your mark at McLaren Racing.
