About Nordnet
Nordnet started in 1996 with the purpose of democratizing saving and investing. We have now grown to become the leading digital platform for saving and investing in the Nordics. Through innovation, simplicity and transparency, we challenge traditional structures and give private savers access to the same information, tools and service as professional investors.
We are now looking for new full-time colleagues, Savings Experts (Sparexperter), for our customer service. Are you an engaged person who wants to learn everything about stock trading while providing world-class service? Then this role is for you!
What does a day as a Savings Expert involve?
As a Savings Expert, you are Nordnet's voice to the outside world. We work together in a driven team on-site from our office at Fridhemsplan, Stockholm. You help our customers via phone and email with everything from simple questions about stock and fund trading to more complex issues regarding tax declarations, borrowing against securities, and pensions.
In this role you will:
•Provide first-class service via phone and email.
•Guide customers in Nordnet's app and website.
•Help customers get the most out of their savings.
•Work towards clear KPIs that we continuously follow up on and celebrate.
•Contribute to our unique team spirit where we constantly give each other feedback to improve.
Your profile
To succeed in this role, your attitude is crucial. We are looking for someone with a high level of ambition and a burning interest in both service and the financial market.
•Experience: It is an advantage if you have previously worked with customer service and customer interaction.
•Competence: You have an academic degree in economics/finance (or equivalent) and speak and write fluent Swedish and English.
•Interest: You are genuinely interested in saving and investing.
•Personality: You take ownership, are solution-oriented and thrive in an environment where sales and service go hand in hand. You are motivated by exceeding customers' expectations in every interaction.
The best platform for your future career
Working as a Savings Expert is absolutely the best way in for a long-term career at Nordnet. Here you end up at the heart of the business and build a broad foundational knowledge about our products and customers' needs.
We care about our talents. Through the network you build at the customer desk, doors open to other parts of the bank. Many of our former Savings Experts now work within Bank Operations, Credit, Risk, Product or Tech. We are 1000 colleagues in the Nordics waiting to welcome you to a fast-paced and developing journey!
What we offer you
With us you get the opportunity to work in a Nordic environment with a focus on innovation, product development and technology. We accelerate, renew ourselves and build the best platform for saving and investing. Our ambitions are high and you will be part of a fast-paced and challenging journey with a wonderful team of sharp and engaged colleagues. There is great potential for development and opportunities to be part of the journey towards becoming the first choice among Nordic savers.
We are 1000 employees in Stockholm, Oslo, Helsinki, Copenhagen and Frankfurt.
More info about Nordnet can be found on our company website and in our "brand movie" This is Nordnet, which describes our identity.
Visit us also at: www.nordnet.se, www.nordnet.no, www.nordnet.dk, www.nordnet.fi and www.nordnet.de.
Application and contact
We recruit on an ongoing basis, so send in your CV and cover letter.
Questions about the position? Feel free to contact Head of Customer Service, Tindra Åkerbäck at [email protected]. Please note that we only accept applications via our recruitment system. As Nordnet is a digital bank, background checks, drug testing and credit checks are a mandatory step in the final stage of our recruitment processes.
We look forward to your application!
