What you'll do
•Partner with the Sales team as the technical lead, running discovery, demonstrations, and proofs of value, and leading the discussions on value creation and solution development that achieve the technical win
•Design customer-specific solutions for the deployment and integration of Chainalysis products, and give guidance on technical challenges ranging from high-level architecture to code implementation
•Own the post-sale customer experience end to end, configuring, deploying, and tuning our products yourself rather than coordinating others who do it, and working alongside customer teams so they become self-sufficient
•Drive sustained adoption and measurable value, from fast onboarding through to the ongoing work of monitoring usage, reviewing product health, tuning rules and alerts, and intervening when adoption slips
•Map customer workflows to capabilities across the product suite, including investigations, compliance, security, and data analysis solutions
•Investigate using Chainalysis tooling to a competent standard, tracing, attributing, and analysing on the platform, so you can surface actionable insights and integrate Chainalysis into the customer's compliance and risk workflows
•Be the person customers look to for answers, resolving technical, compliance, analytical, and operational questions directly, and owning time-sensitive decisions by validating signals quickly and moving the right matters through the correct escalation path
•Communicate and translate complex technical requirements to our Product and Engineering teams, including data gaps such as unclustered or unattributed services that you find in the field
•Become a trusted technical advisor to both internal and external customers, identifying business opportunities and substantially increasing our foothold with private sector customers and prospects
What we're looking for
•Worked in or directly with our private sector customer types: banks, cryptocurrency exchanges, payment processors, and blockchain developers
•Practical understanding of compliance, investigative, and risk workflows, and can speak credibly from practitioner experience in investigations, compliance, fraud, risk, or security
•A technical generalist background, comfortable with REST API integrations and familiar with how data is structured in SQL, and always interested in learning more
•Experience of account or customer management for an enterprise SaaS business, including commercial awareness and partnering with sales counterparts on renewals and expansion
•The ability to communicate clearly with both technical and executive audiences
•Curiosity, fast learning, and motivation to solve difficult customer problems
•A collaborative approach and generosity with knowledge
•Fluency in English
Nice to have:
•Financial compliance and anti-money laundering obligations
•Proficiency in Python, REST API integrations, and SQL databases
•Hands-on use of AI tooling to improve delivery quality or speed
•Experience handling sensitive data and proprietary methods, and protecting them while using them effectively
