Position
Manager Soft and Customer Services, Godrej Centre, Hebbal Bangaluru
Business: Property and Asset Management, Bangaluru
What this job involves
You will manage all the activities related to housekeeping, pest control, facade cleaning, and horticulture. You need to actively understand and help resolve all client concerns related to Soft Services using your domain expertise. Your day to day activities will involve:
•Managing cleaning services, focussing on common areas; using knowledge of the methods and practices in janitorial operations including details on cleaning chemicals, usage of consumables, maintenance & repair of equipment, waste management and hygiene & sanitation standards.
•Taking daily rounds of the premises to identify various cleaning needs in the building and ensuring the same is rectified with support from other team members.
•Creating work plans/schedules, inspecting, and assigning cleaning / maintenance work to subordinate teams.
•Briefing and de-briefing all staff regarding their duties, designated areas of work and special instructions if any during the start and end of shift.
•Establishing and implementing operational standards and procedures for the departments supervised.
•Maintaining required records of budget and other information.
•Maintaining inventory stock to ensure that supplies and equipment are available in adequate amount.
•Ordering new equipment, supplies, or furnishings as and when required.
•Preparing reports like DMR, MMR, QBR (quarterly business review) and other related reports at site.
•Performing tasks, such as estimating costs and preparing / managing budgets.
•Planning & making arrangements for change in beautification of certain areas every quarterly and for festivals & events as and when.
•Managing landscaping and gardening.
•Managing vendor personnel for assigned units (vendor contracts, compliance, attendance etc).
•Responsible for maintaining discipline at site with proper attire and etiquette in the staff supervised.
•Ensuring that employees' growth by engaging them in periodic trainings and skill enhancement are conducted.
•Supporting employee relations' issues & statutory compliances.
•Developing/reviewing/improving SOPs/processes/programs.
•Preparing and implementing various checklists, at the frequency instructed in the client/SME suggested formats.
•Ensuring that janitor closets and storage areas are always maintained in a neat and orderly manner.
•Customer services and SPOC for soft services to client/tenants.
Client
You will be working on site Godrej Centre, Indiranagar, which is a Commercial location in Bengaluru.
Site dynamics
Work Schedule: As per site. Site team: Property Management team at site.
Reporting
You will be reporting to the Property Manager.
What we're looking for
Being Analytical and Meticulous: You must pay attention to detail and have excellent problem-solving skills. You will be building, maintaining, supporting and validating the performance of subordinate staff workings. You will also be applying knowledge of administration; for program, resources, and staff and demonstrate the ability to manage others and to communicate information effectively with the internal & external customers along with leadership skills.
Qualifications
You need to have a Degree / Diploma in housekeeping/hospitality, with minimum 7-8 years of work experience. Good communication skills (English - oral/written) would be must. Other qualifications that will earn you brownie points will include:
•Knowledge in functional area of soft services
•Adequate software exposure like MS Office etc.
Location
On-site – Bengaluru, KA
Scheduled Weekly Hours: 48
