About the Role
M-Files is redefining how work gets done. Our context-first document management system offers purpose-built business use cases—spanning universal and industry-specific workflows—to enable secure collaboration, automate processes, and ensure governance. Unlike traditional systems, M-Files organizes content around the context of your business, connecting documents to related people, projects, and transactions. With our unique metadata-driven architecture, organizations can model content in line with their business processes, unify information across silos, and apply AI at scale. The result is greater productivity, reduced risk, and smarter, faster decisions for over 6,000 customers in 100+ countries.
We are looking for a dynamic, results-driven Services Sales Manager to join our EMEA team. This is a role for an active, hands-on person who is not afraid to pick up the phone, and who is also a true team player. In this pivotal role, you will work closely with our Direct Sales teams and our Services customer team to grow our services business and make sure customers receive best-in-class solutions and ongoing support.
Responsibilities
•Scope, price and present implementation services, managed services and premium support as an integrated part of new customer deals and expansion opportunities
•Proactively identify new services opportunities within our existing customer base and work with Sales to close them
•Partner with Direct Sales to understand customer needs and tailor service offerings accordingly
•Work closely with our Services customer team to identify value-driven proposals for our customers
•Ensure every service package is accurately scoped and priced for maximum customer value and optimal time-to-value
•Build strong customer relationships that uncover additional service needs
•Track and report on the services sales pipeline and outcomes
•Stay up to date on M-Files' evolving services portfolio and on market trends in EMEA
•Within 6 months, you have built a healthy services pipeline across your region
•Within 12 months, you are a trusted partner to both Sales and Services, and your proposals consistently win and deliver value
The role can be based in the Nordics, DACH region, or the UK. Candidates must already reside in and have valid work authorization for the country in which they will be employed, as relocation or visa sponsorship is not available for this role.
Requirements
•3+ years of experience selling professional services, implementation projects or managed services in SaaS, enterprise software or IT consulting
•A track record of meeting or exceeding targets, with examples you can share
•Experience with consultative, value-based selling to business and IT decision-makers, including senior stakeholders
•Skill in scoping and pricing services deals, including working from effort estimates, writing SoWs and protecting margin
•Experience selling services into an existing customer base (upsell and cross-sell) alongside new-business deals
•Solid understanding of cloud and SaaS implementations, integrations and the typical project lifecycle, and the ability to discuss solutions credibly with delivery and technical teams
•Experience with CRM tools (such as Salesforce), pipeline management and forecasting
•A proactive, self-driven approach: you are comfortable picking up the phone and reaching out to customers
•A team-player mindset, with the ability to work closely with both Services and Sales
•Strong communication, negotiation and presentation skills
•Fluency in English
Nice to have:
•Background in content management, document management, workflow automation or AI-driven information management
•Additional European languages (for example German or a Nordic language)
What We Offer
•An international team of top performers
•An inclusive and dynamic culture, both virtual and in person
•The opportunity to contribute to our success and growth globally
•Flexible work/life balance
•A competitive compensation and benefits package
This role can be based in the Nordics, DACH region, or the UK. Valid residency and work authorization are required, and no relocation or visa sponsorship is available.
