About the company
ArcelorMittal is a steel and mining company with a presence in 60 countries and primary steelmaking facilities in 15 countries. It produces materials used by individuals, communities, businesses, and society.
Responsibilities
•Help users by phone, chat, and email
•Register and prioritize tickets, directing them to the appropriate teams
•Provide remote assistance with step-by-step solutions
•Maintain regular contact with managers and users
•Diagnose and solve hardware, software, and network problems
•Suggest ideas for improving processes and customer service
•Create and update knowledge base entries
•Follow security rules
Requirements
•Very good command of Polish (C1/C2)
•Dutch at least B2
•English at least B2
•Communicate effectively with users and the team
•Bring curiosity, commitment, responsibility, reliability, and punctuality
Conditions
•Work in a 24/7 shift system
