Job Title
Service Desk Engineer 1st line 24/7 Shifts
As of April 1, 2026, Toyota Automated Logistics brings together Bastian Solutions, the warehousing activities of Vanderlande, and Viastore under one joint brand. During this transition phase, some recruitment activities and communication may still run through the systems and e-mail domains of the separate organizations.
At a glance
Do you enjoy working on solutions to technical questions in a dynamic work environment with satisfied customers as the main goal? Then come and strengthen our team!
Your department
The "Business Unit Warehouse Solutions" is responsible for the development and execution of 'Life-cycle Services' for our systems worldwide. As a 1st-line Service Desk Engineer you are part of the 1st-line International Service Desk team within the Service Deployment Group department. The Business Unit Warehouse Solutions is internationally responsible for the operational (service) execution within our Warehousing and Airports & Parcel market segments and consists of 300 colleagues worldwide.
The 1st-line Service Desk is the first point of contact for all our customers, where quality and customer satisfaction are central. Here incidents are registered, analyzed and solutions are taken care of. The team is end-to-end responsible for arriving at these solutions. This makes the 1st-line Service Desk a dynamic and varied work environment where work is done in a 5-shift (24/7) schedule.
Your impact
As a Service Desk Engineer within the 1st-line Service Desk EU/APAC you fulfill a challenging role where you act as a spider in the web between customers, technical specialists and the responsible contract manager. In this role you are initially responsible for the primary customer contact and you handle service calls, incidents & service requests. In addition, you register the incident, make a problem analysis and deliver the solution or coordinate with internal specialists to arrive at the solution. In all cases you ensure correct coordination and make sure the customer stays informed about progress. Your communication skills are essential. You ensure correct handling of your calls, set priorities and determine whether follow-up actions are needed (e.g. extra maintenance) and initiate these.
You report to the responsible Shift leader.
What makes you a good fit?
Besides being technically capable of coordinating multiple multidisciplinary problems in parallel, you also have:
•A completed education demonstrating HBO or MBO-4 work and thinking level
•Affinity and/or work experience with Vanderlande's business
•A "Customer First" mindset, where your communication skills and proactive attitude make the difference
•You take end-to-end responsibility for the Service Desk process, being strongly results-driven
•Sharp analytical thinking ability
•Familiarity with ITIL methodologies
•Good command of the Dutch and English language
•Flexibility to work in a team in a 24/7 shift schedule
Our offer
In this challenging role of Service Desk Engineer you get the chance to make an important contribution to the growth of Toyota Automated Logistics.
This role offers a competitive salary between €3,450 and €3,800 gross per month (excluding 8% holiday allowance). For above-average performance there is room to grow beyond this scale.
We offer a full-time position in an informal and professional work environment with a lot of room for self-development. In addition to your fixed salary, you receive the following secondary employment benefits:
•27 vacation days, of which 20 statutory days and the value of 7 vacation days in a flex budget that you can decide how to use yourself
•Shift allowance of 30%
•Possibility to work from home 1 day per shift cycle
•Health & Wellbeing budget (€300 per year)
•Full travel expense reimbursement for public transport
•A good pension scheme
•Discount on supplementary health insurance
•Access to modern on-site facilities, such as fitness, physiotherapy and ergonomic support
Interested?
Ready to become part of Toyota Automated Logistics? We look forward to your response! Please send your application with CV and any motivation letter.
Questions? Feel free to contact our recruiter.
Recruiter: Anissa Bejaoui
E-mail: [email protected]
Who we are
At Toyota Automated Logistics you actively contribute to the future of smart intralogistics. As part of Toyota Industries Corporation (TICO) we are a global partner for integrated warehouse automation solutions.
Since April 2026 we combine the strengths of Bastian Solutions, viastore and the warehouse activities of Vanderlande under one strong brand. Together we develop scalable automation systems, intelligent software and end-to-end services for customers around the world.
Our ambition is clear: we want to set the standard in the market and shape the future of intralogistics.
Diversity & Inclusion
At Toyota Automated Logistics we believe diversity makes us stronger. We are committed to equal opportunities and an inclusive work environment. Our selection is based on qualifications, potential and motivation.
Do you need support or accommodations during the application process? Please let us know, we are happy to think along with you.
