Service Delivery Leader - F&A - I2C
Job Description
•Develop and manage effective cash application strategies and KPIs for BPO team, aiming to decrease cash on account and increase automatic application of payments.
•Utilize SAP and HRC reports and data analysis to uncover key drivers contributing to unapplied cash and opportunities to help improve cash application through automation.
•Work alongside operational partners within the deductions teams to problem solve, improve metrics and enhance operational capabilities around customer level deductions.
•This position will have a strong interface with Customer Service, Sales, Finance and other areas within the organization.
•Maintain clear and detailed records of validation procedures performed and own the key performance indicators within the cash application and deductions sub tower.
•Triage and escalate system performance issues to third party provider, High Radius. Coordinate with IT team and business users to help solve system defects and system performance issues.
•Clear understanding of under tolerance and automatic write off rules configuration in High Radius and SAP. Ability to validate if rules are working as designed and able to quickly identify key drivers causing transactions to not properly process automatically.
•Ensures timely and accurate application of payments to assigned customer accounts in compliance with SLAs and organizational performance metrics.
•Strategically reviews cash application reports and metrics to uncover insights and opportunities for improvement both from a process and system performance perspective.
•Enforce governance framework for cash application rule book and coordinate with deductions and collections team to ensure cash and disputes are accurately applied.
•Coordinate with bank and third-party service providers to address and resolve data discrepancies.
•Act as Bill to Cash liaison and escalation point of contact for month end and year end close activities. Partner with IT, accounting, and financial controls team to ensure all cash is posted correctly.
•Contact point for SOX, PWC, Internal and other third-party audit and compliance teams across the NA Bill to Cash organization.
•Ensure all Bill to Cash process documentation is updated frequently to reflect current standard operating procedures in compliance with Kraft Heinz policies and controls.
Qualifications
Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance
Certifications
•ACCA Qualified Accountant (ACCA) - SEGi University and Colleges
•Blackline - Financial Close Level 1 Implementation Certification - NIIT
•Certified Investment Management Analyst (CIMA) - DataTrained
•Microsoft Excel Certification - Normandale Community College
•SAP Certified Application Associate - SAP S/4HANA for Financial Accounting Associates (SAP S/4HANA 2020) - SAP
Required Skills
Accounting, Accounts Receivable (AR), Accounts Receivable Collection, Accounts Receivable Management (ARM), Automation Technology, Banking Capital Markets, Client Relations, Collections Management, Data Literacy, Data Visualization, Deductions Management, Lean Six Sigma (LSS), Project Management
Language
English (Required) — Proficiency: Proficient - C2
Job Details
•Job Type: Regular
•Master Skill List: F&A - I2C
•Remote Type: Office
•Work Shift: Evening Job (India)
About Genpact
Genpact (NYSE: G) is an agentic and advanced technology solutions company that leverages process intelligence and artificial intelligence to deliver measurable outcomes. The company provides innovative solutions that transform how businesses run, powered by a team with an active learning mindset and client centricity at its core.
