Service Delivery Leader - F&A - AP
Job Description
•Lead large teams, groom, and enable career progression while encouraging Genpact culture (CI2). Achieve/exceed retention targets.
•Lead the delivery of outsourced services F&A: AP to ensure customer happiness and increased revenue through client up-sell.
•Ensure all month-end activities are completed within agreed time and of the highest quality and ensure metrics are met as per agreed critical metrics / SLAs targets as applicable.
•Handling internal & External Audits: Support Ops Compliance / Surveillance teams to ensure zero audit observations and findings. Extensively involved in building MAPs (Management action plans) wherever required and applicable. This needs outstanding governance in checking for policy and practice adherence.
•Review the team's day to day activities, including but not limited to invoice processing, payments, helpdesk, GRIR, vendor reconciliations audit requests, analysis and other requests pertaining to the accounts payable process.
•Partner with global teams to set up and monitor vendor master file, Payments, T&E Processing and Audits, External Regulatory reporting (e.g. 1099, DADS2 etc.), Helpdesk, Statement Auditing, Escheatment Function, VAT and Other Special Processes.
•Take the lead in working with digital teams on introducing breakthrough technology solutions into operations, especially RPA, and End to end solutions based on AI.
•Run operations to achieve/exceed P&L expectations, understand and execute the efficiency of resources and the right level of skill.
•Be responsible for NPS and experience of clients and internal stakeholders.
•Respond to customer requests from legal, internal/external audit or business units, assisting with management response and resolution for in scope areas of responsibility.
•Demonstrate lean six sigma framework to drive continuous performance improvement and drive transformation agenda.
•Implement appropriate mechanisms to identify, understand and call out performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps.
•Ability to understand benchmarks and drive standardization and simplification in COE models. Ability to drive large scale impact both for value and efficiency.
•Collaborate in the new deal process including solutioning, pricing, due diligence, transition, and stabilization. Should be able to work with the customer independently and carve out the desired scope / solution.
•Work closely with client CXOs and process owners, Genpact operating teams and global relationship managers for key accounts.
•Develop a strategy for winning and transitioning new deals while running and growing the existing relationships.
•Be responsible for ensuring the right solution is proposed for new deals, actively participating in the deal process, aiding, and enabling robust transitions, delivering ongoing client happiness through consistent high class service delivery, and thereby ensure high NPS, cross sell and profitability.
•Own the way in implementing new technologies in operations and display a strong executive presence.
Qualifications
Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance
Certifications
Accounts Payable Certification - F-Tec, Certified Management Accountant (CMA) - The Institute of Cost Accountants of India (ICMAI), Certified Public Accountant (CPA) - Perfekt Szolnok
Required Skills
Accounting, Accounts Payable Process, Banking Capital Markets, Business Process Management (BPM), Cora APFlow, Data Literacy, Data Visualization, Digital Business Strategy, End User Computing, Expense Audit, Generative AI, Help Desk Support, Insight Generation, Internal Auditing, Invoice Payments, Lean Six Sigma (LSS), Microsoft Office, Monthly Close Process, Oracle Database, Regulatory Reporting, Retail Banking Products, Retail Industry, RPA Design and CM Principles, SAP ERP Central Component (SAP ECC) (+ 2 more)
Language
English - Proficiency: Proficient - C2
Job Type
Regular
Master Skill List
F&A - AP
Remote Type
Hybrid
Work Shift
Flex Time (India)
