Shape the future of credit cards at ING
It's an exciting time to join ING's Credit Cards team. We are embarking on a significant transformation of our in-life cards strategy, creating a unique opportunity to help redefine how we engage, retain and grow our customer base.
This is a 12 months fixed term contract opportunity.
This role will play a critical part in delivering a strategic transformation of our engagement model, reimagining our eMOB and in-life customer strategy, and uplifting our customer propositions in response to the evolving interchange reform landscape. With a blank sheet of paper strategically, you'll have the opportunity to influence the direction of a high-profile portfolio and help shape the future of the cards business.
What you'll do
•Lead the strategic overhaul of ING's in-life credit cards engagement strategy, including a significant customer engagement transformation program.
•Redesign and optimise eMOB and lifecycle engagement programs to drive activation, usage, retention and customer value.
•Develop and deliver proposition enhancements in response to interchange reform and evolving customer expectations.
•Partner across Product, Marketing, Data, Digital and Operations to deliver customer-centric growth initiatives.
•Use customer insights, market trends and commercial analysis to shape portfolio strategy and investment decisions.
What we're looking for
•Proven experience in credit cards, payments, loyalty, customer engagement, portfolio management or proposition development.
•Strong track record building and executing in-life customer strategies that drive growth and engagement.
•Strategic thinker who can translate complex challenges into clear, actionable plans.
•Commercially minded, with the ability to leverage data and insights to influence decision-making.
•Exceptional stakeholder management skills and the ability to drive outcomes across a complex organisation.
What's in it for you?
•Discounted ING Health Insurance
•An additional Rest Day to support your wellbeing
•An IMPACT day to volunteer on approved sustainability activity
Applications close Thursday 5 November.
