About the Role
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year.
A Day in the Life
This role is part of the Product Analysis function supporting post-market investigation and technical evaluation of returned medical devices associated with customer complaints. The team partners closely with Manufacturing, Quality, Research & Development, Supplier Quality, and other global stakeholders to identify product performance trends, determine root cause, and support continuous product improvement activities.
This position is based in Plainfield, Indiana and follows an onsite work model. Travel up to 10% may be required to support business needs, cross-functional initiatives, or site collaboration activities.
As a Senior Product Analysis Engineer, you will perform technical analysis and investigation of returned products associated with customer complaints. This role requires hands-on troubleshooting of mechanical, electrical, and electronic systems, interpretation of technical documentation, and collaboration with cross-functional teams to support product quality, manufacturing operations, and continuous improvement initiatives. The position also supports departmental objectives, performance metrics, and global stakeholder engagement.
Primary Responsibilities
•Investigate returned products and customer complaints to identify failure modes, determine root cause, and document findings.
•Perform mechanical, electrical, and electronic troubleshooting.
•Analyze technical drawings, schematics, specifications, and manufacturing documentation to support product investigations.
•Execute hand-soldering and rework activities on surface-mount technology (SMT) and fine-pitch electronic assemblies as required for analysis.
•Support production engineering activities related to testing methods, device specifications, and manufacturing process improvements.
•Evaluate supplier-related product issues and support implementation of engineering changes impacting production and product performance.
•Collaborate with Quality, Manufacturing, Research & Development, and global business partners to resolve technical issues and drive corrective actions.
•Monitor departmental metrics, maintain investigation throughput, and identify opportunities to improve processes, systems, and product performance.
Required Qualifications
•Bachelor's degree and 4+ years of engineering experience OR Master's degree and 2+ years of engineering experience OR PhD.
Preferred Qualifications
•Demonstrated experience troubleshooting mechanical, electrical, and electronic systems, performing failure analysis, root cause investigations, returned product evaluations, and customer complaint investigations, while driving effective CAPA activities within a regulated environment.
•Proven ability to interpret technical drawings, schematics, engineering specifications, and manufacturing documentation to support product quality, reliability, and manufacturing issue resolution.
•Hands-on experience with electronics manufacturing processes, including hand-soldering, Surface Mount Technology (SMT), and fine-pitch electronic assemblies.
•Demonstrated ability to identify and implement product, process, and test method improvements through data-driven analysis, continuous improvement initiatives, and cross-functional problem solving.
•Strong experience collaborating with global cross-functional teams, suppliers, contract manufacturers, and external stakeholders while operating within established quality systems and regulatory requirements.
•Working knowledge of analysis using multimeters, oscilloscopes, x-ray, measuring devices, and visual inspection.
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
U.S. Work Authorization & Sponsorship
U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.
Benefits & Compensation
Medtronic offers a competitive salary and flexible benefits package.
Salary range for U.S. (excl. PR) locations: $104,000.00 - $156,000.00.
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location.
Benefits available to regular employees working 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).
Benefits available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).
The application window for this opening is expected to close on 9 Nov 2026.
