About the Role
You will guide partner developers through APIs, authentication, webhooks, and sandbox environments. You will translate requirements into engineering tickets, run technical testing and UAT, verify settlement and reconciliation outputs, support go-live, investigate transaction failures, maintain integration documentation, and identify recurring issues for improvement.
Requirements
•3–5 years of experience in technical integration, implementation, solutions, or technical support roles
•Payments knowledge including settlement, reconciliation, FX, ISO 20022, or SWIFT messaging
•REST API, JSON, webhook, and authentication knowledge
•Postman or similar API testing tool experience
•Ability to read logs and trace transactions across systems
•Basic SQL knowledge
•Clear written and spoken English
•Experience managing several partner integrations in parallel
•Experience working across time zones and regulatory environments
Responsibilities
•Guide partner developers through APIs, authentication, webhooks, and sandbox environments
•Run technical kick-off sessions and answer integration questions
•Translate partner requirements into technical tickets for Engineering
•Design and run test cases for payment flows, FX, errors, refunds, and edge cases
•Coordinate UAT and certify integrations against standards
•Verify settlement and reconciliation outputs before go-live
•Support production cutover and monitor early live traffic
•Investigate failed or delayed transactions using logs and API traces
•Provide second-line technical support and escalate diagnosed issues
•Maintain integration guides, test packs, configuration records, and audit-ready records
•Identify recurring partner issues and suggest improvements
