dentsu

Senior CXM Strategist

In short

This senior-level role leads the development and delivery of strategic omni-channel marketing plans for clients, under the Merkle brand at dentsu. It requires managing team members on strategy projects, building long-term relationships with key client contacts and executives, and collaborating with internal teams (account management, operations, creative, analytics) and partner agencies. It's a full-time, permanent position based in Madrid.

Job Description
Key responsibilities:
•Leads the building, development and delivery of strategic omni-channel marketing plans
•Continually monitors current marketing trends, new technology solutions and competitive strategies – and then translates them into new marketing ideas for clients
•Shows a strong understanding of differences in marketing to customers in different verticals and environments
•Develops trusted, long-term relationships with key client contacts and executives
•Ensures meaningful client value is delivered through a mix of best-practice solutions, skills, capabilities and original thinking
•Manages team members to deliver strategy projects correctly and on-time
•Collaborates and develops relationships with internal teams (account management, operations, creative, analytics etc.) and partner agencies to understand the feasibility of cross-channel recommendations/ plans
•Identifies key data points and measurements to show the impact of our approach and strategy on the client's business
Location: Madrid
Brand: Merkle
Time Type: Full time
Contract Type: Permanent

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