6 Months Fixed Term Contract
Key Responsibilities
•Manage end-to-end onboarding including managing background check process, initiating, tracking until completion, quality checks and reviewing reports for accuracy and compliance.
•Initiating background checks and ensuring the orders are managed and completed successfully.
•Collaborate with internal teams, including HR, talent acquisition, Compliance, hiring managers and onboarding, to ensure timely and seamless background checks.
•Use Workday and ServiceNow platforms to update candidate records, track cases, and manage workflow.
•Ensure all requests/queries received in ServiceNow are resolved within SLA and maintain quality of responses.
•Resolve discrepancies or issues in background check reports by liaising with third-party vendors.
•Maintain compliance with local, state, and federal regulations regarding background screening and data privacy.
•Perform all compliance related procedures, audits, annual testing and documentation.
•Prepare and provide status updates or reports on background check.
•Interpret data to identify improvement opportunities and suggest changes to HR services tools and programmes.
•Support the implementation of HR programmes.
•Plan, prioritise, and coordinate the workload.
•Work proactively to meet agreed service levels (SLAs) and ensure the work meets performance and service levels to the business.
•Regular reporting on performance and audit against SLAs.
•Weekly status updates to Service Delivery manager of open case load.
•Serve as a point of contact for candidates, addressing queries or concerns related to the background check process.
•Ensure proper documentation and secure handling of sensitive data in accordance with company policies.
Skills & Qualification
•Communication skills: excellent verbal and written communication skills to interact effectively with candidates, vendors and global teams.
•Workday experience: proficiency in using Workday for candidate and employee record management.
•ServiceNow experience: familiarity with ServiceNow to manage and track case workflows.
•Strong organizational and time-management skills to handle multiple cases simultaneously.
•Analytical mindset to identify and resolve discrepancies in background check reports.
•Ability to maintain confidentiality and handle sensitive data with discretion.
•A keen eye for detail and focus on accuracy in documentation and reporting.
•Problem solving abilities.
•Maintain healthy working relationship with staff within business.
•Follow procedures that align with the law.
•Own the organization's HR initiatives such as those of Diversity and Inclusion.
•Ability to prioritize in a fast-paced environment.
•Ensure company policies are upheld.
•Ability to develop trusting relationships with relevant partners.
•Contribute to team's development and growth.
About us
LSEG (London Stock Exchange Group) is a diversified global financial markets infrastructure and data business, headquartered in the United Kingdom, with significant operations in over 60 countries across EMEA, North America, Latin America and Asia Pacific. It employs 25,000 people globally, more than half located in Asia Pacific. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
