About the Role
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Location: For this position, we are open to candidates who wish to work remotely in Poland.
The Genesys Global Security, Privacy & Compliance Centre of Excellence (COE SPC Team) provides expert security services (including security consulting and ownership of customer-requested security audits) to Sales, Presales, Customers and Partners. The team acts as the single point of contact for all security, privacy and compliance-related field engagements within the Genesys Cloud Business Unit.
We are seeking a senior security expert to serve as the Security & Cloud Subject Matter Expert (SME) for Genesys Cloud within the COE SPC team. This role does not build, operate or own the Genesys Cloud infrastructure or its security controls. Instead, you will develop deep technical understanding of the Genesys Cloud platform and confidently explain, articulate and defend its security architecture and control implementations in complex discussions with diverse audiences, including experienced security professionals, architects and compliance teams.
Responsibilities
Security & Cloud SME
•Act as the primary technical security and AI subject matter expert (SME) for the COE team.
•Serve as the escalation point for complex security and architecture discussions related to Genesys Cloud Platform and Services.
•Lead advanced technical discussions with enterprise customers, prospects, partners and auditors.
Security Control Articulation
•Clearly articulate to diverse audiences how Genesys Cloud platform security controls are implemented. Controls include IAM, encryption and key management, network segmentation, logging, monitoring, detection and response, incident management, web security, AI security and secure SDLC processes.
•Interpret and present technical evidence packages provided by our platform security team during customer audits (logs, configurations, architecture diagrams, policies and automation artifacts) prepared by Engineering and Audit Operations teams.
•Support customer audits, deep security reviews and penetration testing discussions with technically grounded responses.
This Role Offers
•A highly technical, customer-facing SME role within our global COE expert team.
•Close collaboration with Genesys Cloud Engineering, Security, Architecture teams and Product Management.
•High autonomy and ownership within a trust-based environment.
•Exposure to complex enterprise security and related regulatory requirements.
•Direct engagement with some of the world's largest and highly regulated enterprises.
•Office-based or fully remote work within Ireland.
Requirements
•Bachelor's degree in Computer Science, Cyber Security or equivalent practical experience.
•Strong understanding of cloud (AWS, Azure, or GCP) security architectures and SaaS shared responsibility models.
•Solid knowledge of IAM, network security, encryption, key management, logging, auditing and monitoring in cloud environments.
•Proven experience implementing, managing or consulting on security within AWS or similar cloud platforms.
•Experience discussing AI security risks and mitigation approaches for cloud-based AI solutions.
•Ability to confidently explain complex technical security concepts to both technical and business audiences.
•Strong written and verbal communication skills.
•This role is restricted to candidates residing in and legally authorised to work in a European Union (EU) member state.
Nice to have:
•AWS Security Specialty or equivalent certification.
•Knowledge of enterprise-grade AI security, privacy and compliance frameworks.
•Familiarity with Infrastructure as Code and security automation concepts.
•Experience discussing penetration testing findings and remediation approaches.
•CISSP, CCSP or similar certification.
•Fluency in German.
Benefits & Conditions
•Flexible work schedules and work-from-home options
•Development and career growth opportunities
•Excellent pension scheme
•Bonus scheme
•Health Insurance
•Income Protection & Life Assurance
•Family-friendly leave allowances, including paid maternity and paternity leave
•AI at enterprise scale – build, support and operate AI-powered technology used by more than 8,000 organizations worldwide; 150+ new AI features were released in the last fiscal year
•A flexible-first culture – join a global team of nearly 7,000 employees with flexible ways of working
•Growth in the AI era – build future-ready skills through mentorship, learning programs, leadership development and education support
•Time to recharge and give back – paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs
•Genesys is Great Place to Work® certified in 17 countries, and 94% of employees are proud to tell others they work at Genesys
