Description
Capitole provides functional and operational support for Salesforce Marketing Cloud initiatives across B2C, B2B2C, and B2B businesses, supporting campaigns and customer journeys.
Responsibilities
•Provide functional and operational support to the Salesforce Marketing Cloud Product Owner
•Prepare audiences and segmentations
•Configure and test campaigns
•Monitor customer journeys and automations
•Resolve incidents
•Support UAT and the functional evolution of Salesforce Marketing Cloud
Requirements
•Solid experience as a Business Analyst or CRM or Marketing Technology consultant, including operations experience
•Hands-on experience with Salesforce Marketing Cloud, especially Journey Builder, Automation Studio, Email Studio, and Data Extensions
•Experience executing campaigns and customer journeys, providing operational support, troubleshooting, managing incidents, and testing, including UAT
•Experience working with Salesforce Marketing Cloud in complex international organizations, collaborating with multiple countries, business units, and stakeholders
•Experience managing audiences, segmentation, data quality, consent, and campaign monitoring
•Knowledge of SQL and data analysis fundamentals
•Experience with requirements analysis, functional specifications, governance, and change management
•Fluent English
Conditions
•€1,200 per year for training
•Free private health insurance
•Flexible benefits for transport, childcare, and restaurant vouchers
•Access to 10K+ gyms across Spain through Wellhub (Gymforless)
•Events, team-building activities, and after-work events every two months
•The company sponsors its football team; employees can join
•Internal technology communities for sharing and professional growth
•Must comply with the company's and client's information security policies and internal guidelines
•Access to confidential information related to Capitole and the project
•Must sign an NDA
