The Job
As a Sales Support Representative at STICHD, you play a key role in managing the full order to cash process and ensuring exceptional service for both our customers and our sales teams. You will take ownership of order management, forecasting, and deliveries, providing reliable support to your assigned accounts. In addition, you will contribute to sales activities that help grow our business categories and brand portfolio, with the aim of maximizing revenue and profitability.
Your Mission
•Deliver excellent service and support to our customers;
•Oversee the full order to cash process and ensure deliveries meet agreed customer requirements;
•Analyse and track sales and turnover results within your client portfolio, identifying commercial opportunities for the Sales team;
•Propose actions and improvements to further strengthen the business;
•Liaise between customer forecasts and internal stock planning to ensure accurate alignment;
•Manage Accounts Receivable for your assigned accounts;
•Continuously assess current ways of working and proactively explore new opportunities;
•Serve as a sparring partner for Sales by advising, informing, and when needed, challenging them on collections, commercial opportunities, terms & conditions, replenishment methods, and logistics models;
•Plan and prepare sales meetings together with the sales team;
•Occasionally travel to markets, visit customers, and participate in International Sales Meetings;
•Monitor the SMU and SH (special handling) processes where applicable, ensuring on-time delivery;
•Work closely with our Warehouse in Tilburg to follow up on logistics processes;
•Other occurring relevant activities and/or projects.
Your Talent
•You have proven commercial experience developed in supportive or account supportive roles;
•You have knowledge of international trade conditions, incoterms, export procedures and documentation;
•Fluent written and verbal communication in English, any additional language is considered as a plus;
•Excellent knowledge of Microsoft Office and Excel (and knowledge of SAP is preferred as well as basic knowledge in BI);
•You are a strong and positive team player with a solution focused approach and a high quality standard of execution and delivery;
•Your aim is to sit in the control seat by proactive work, multitasking and working together with all different departments within our organization to reach collective goals;
•You are proactive and problem solving, eager to learn, self-starter, self-aware and self-confident, not afraid to speak up, hands-on; we learn by doing every day with a focus on improvement and development.
This role is based in the UK. Working remotely from other countries is not possible. To apply for this role, you must already have the legal right to work in the UK. We will not apply for work or residence permits.
We Offer
•Full time position (37,5 hours per week)
•Paid vacation leave 25 days per annum plus national leave days
•Bonus plan (details to be filled in)
•Business mobile phone
•Pension Plan, according to legal UK standards (employee contribution is 5%, employers' is 3%, makes total 8% pension contribution)
•Educational materials and expenses, subject to management approval
•Access to Classpass
•Employee discount on (own) products
•Eligibility for any additional employee benefits that the company may provide in the future
About Us
We partner with some of the world's most iconic brands to create products that people love. From socks and underwear to swim and fanwear. From PUMA and Levi's to Formula 1 and Manchester City. From design and logistics to retail and events. From our HQ in the Netherlands to sales offices and logistics centres all over the world.
