About
Join Grand Mercure Dubai City, a 5-star Accor hotel where local culture meets world-class hospitality. With 361 rooms, diverse dining venues, modern meeting facilities, and a passionate team, we are committed to creating memorable guest experiences and empowering our Heartists to grow.
Responsibilities
Under the general guidance and supervision of the Director of Sales & Marketing, implements all sales activities and maximizes business opportunities in his / her specific area of responsibility.
•Generates and maintains customers of travel trade segment through various sales activities (face to face sales calls, telephone calls, entertainment)
•Maintains a high level of exposure for the hotel through direct sales, telephone, fax, and written communications.
•Ensures comprehensive and complete coverage of own portfolio covering all departments and accounts' management for a comprehensive client servicing, achieving targets and maximum productivity
•Provide service that is sincere, warm and enthusiastic, ensuring guests' & colleague's satisfaction at all times.
•Displays a pleasant manner and positive attitude at all times and promotes a good company image to guests and colleagues.
•Maintains the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, staff and employees.
•Maintains professional business confidentiality.
•Adheres to Company and Hotel rules and regulations at all times.
•Good knowledge of Microsoft Office and Microsoft Outlook.
•Uses technology available for reports, communication and client correspondences.
•Flexible to adapt to sudden increase in working hours as per business needs.
•Submits weekly sales activity report to the Director of Sales & Marketing on the leisure segment.
•Develops Prospects Accounts, and implements a Sales Action Plan for each account.
•Implements and executes all sales objectives and action plans to reach and exceed targets set
•Provides feedback to the Director of Sales & Marketing on changing market conditions, including trends in the competition, as a result of direct sales solicitation, telephone and direct mail, in his / her market areas.
•Performs all duties and responsibilities in a timely and efficient manner in accordance with established hotel policies to achieve the overall objectives of the position.
•Ensures that selling strategies are adhered to during negotiations and maximizes selling opportunities whenever possible.
•Keeps updated with client relationships and overall business goals.
•Updates the Director of Sales & Marketing on the negotiation event / progress of each group.
•Maintains an up-to-date account and contact database and details in property management system.
•Ensures comprehensive and up to date knowledge of properties' unique selling points, features, amenities, services and policies.
Requirements
•Bachelor's Degree preferred
•Minimum three (3) years of experience in similar role in hospitality industry
•Excellent verbal and written communication skills.
•Basic understanding of legal contract language
•Proven team leader with a high level of energy and motivation with a proven track record of living the company's values
