About the company:
Royal York Property Management is a full-service residential property management company serving property owners across Canada. It helps owners protect their investments and simplify day-to-day property management through a structured, process-driven approach.
Responsibilities:
•Lead and coach a remote Sales team to meet weekly and monthly targets
•Drive daily execution across speed-to-lead, demos, follow-ups, client sign-ups, onboarding progress, CRM activity, and pipeline movement
•Review call recordings, transcripts, CRM notes, tasks, follow-ups, and performance reports
•Run 1:1s, call coaching, pipeline reviews, and performance scorecards
•Hold team members accountable for missed follow-ups, weak demos, low conversion, poor CRM discipline, and stalled files
•Coach the team on discovery, demos, objection handling, urgency, closing, onboarding, and client communication
•Monitor active files to ensure efficient progress from initial inquiry through onboarding and handoff to Property Management
•Address underperformance through early warning metrics, coaching plans, PIPs, and decisions
•Report team performance clearly to leadership
•Support hiring by evaluating candidates and identifying top performers
•Improve team output using AI tools, reporting, call summaries, QA, and coaching insights
Requirements:
•8+ years of total sales experience
•4+ years of sales management experience, with examples of improving team performance
•2+ years managing a fully remote sales team
•Experience managing 8–15+ direct reports or similar scope
•Proven ability to manage remote sales representatives across time zones, maintain virtual accountability, review CRM activity, coach from call recordings, and drive performance through cadence, coaching, and scorecards
•Strong CRM, dashboard, and reporting discipline
•Confident, direct leadership that maintains standards without creating chaos
•Strong coaching ability based on real calls, files, data, and results
•Strong understanding of inbound sales, demos, consultative selling, onboarding, follow-up management, and pipeline management
•Comfortable using AI tools in day-to-day sales management
•Advanced experience with CRMs and team-wide dashboards and reports
•Ability to work Eastern Time business hours
•Must have a noise-cancelling headset, a computer with at least 16GB RAM, dual monitors, a webcam, and internet speed of at least 100 Mbps
•Must have a reliable, quiet remote work environment
Conditions:
•Quarterly bonuses; total annual earnings may reach approximately $84,000+ CAD
•Work hours follow Eastern Time business hours
