About Improvado
Improvado is an AI-powered marketing data platform built for mid-market and enterprise teams. We help companies automate complex marketing data workflows, unify data at scale, and surface insights through BI and AI. Brands like Genentech, T-Mobile, Activision, and H&R Block rely on us to simplify analytics and improve marketing performance. We're a fast-growing Series A startup backed by $34M in funding and driven by a team that moves fast, stays curious, and cares about high-quality execution.
Responsibilities
•Own Salesforce configuration, release process and user access, plus the integrations around it (Gong, Clay, Lemlist, enrichment, e-signature, lead routing).
•Keep CRM data clean with guardrails that block mistakes.
•Manage licences and vendor renewals.
•Maintain the Salesforce manual and RevOps SOPs, and train new hires.
•Own ARR and bookings logic (new, upsell, downsell, churn, renewals) and keep agreement, opportunity, and invoice consistent.
•Run the closed-deals and billing check with Finance.
•Fix errors at the source and add a control so they don't repeat.
•Audit invoices, track and chase unpaid ones, and prepare quarterly commission and quota reports.
•Own the quarterly sales analytics pack, the CRO report, the forecast and pipeline coverage (including CS renewal inputs).
•Track funnel conversion, explain why deals move, stall or slip, and keep attribution correct with Marketing.
•Query ClickHouse daily, trace any number to its source, and write specs for model changes.
•Give each metric one documented definition and add data quality checks.
•Build leadership dashboards, retire unused ones, and end every analysis with a recommendation, a number and an owner.
•Use coding agents (Claude Code, Codex) for queries, scripts and Salesforce automation, and always verify their output.
•Automate manual work (invoice and payment checks, CRM hygiene, deal-risk alerts, call analysis) and measure hours saved and errors avoided.
•Be the single RevOps contact for Sales, CS, Marketing, Finance and Product.
•Turn each request into a task with an owner, date and success metric.
Requirements
•4-6+ years in RevOps, Sales Ops or GTM systems in B2B SaaS, with hands-on admin of a live Salesforce org.
•Strong SQL and comfort in a modeled warehouse (layers, lineage, one definition per metric).
•Deep knowledge of the B2B SaaS revenue cycle: funnel, pipeline, forecast, ARR, churn, renewals.
•Experience running the money side: contracts, invoicing, collections, kept in sync with the CRM.
•Proof you build with AI agents: something you shipped that others use.
•Fluent English and clear written updates without being asked.
Nice to have
•dbt is a plus
•Salesforce Administrator or Advanced Administrator certification
•ClickHouse or another columnar warehouse, and any BI tool
•Salesforce development (Apex, triggers, API)
•Gong, Clay, Lemlist, or workflow automation tools
•Billing, CPQ, or accounting systems
•HubSpot to Salesforce migration
•Attribution or CS health score data
•Martech or analytics company background
Conditions
•Remote-first environment
•Strong product/market fit: marketing data product for US-based enterprises
•20 working days of PTO per year
•US holidays and additional days off
•Professional development reimbursement
