About the Role
We are looking for a colleague to join Real Time Management (RTM) within Planning & Performance who wants to become part of our team at Telia. The temporary position (vikariat) runs from November 2026 to May 2027.
My name is Per Isaksson and I am responsible for the RTM team within Planning & Performance. I am looking for someone who wants to grow together with us. We are a team of 12 colleagues who work to give our customer-facing colleagues the best possible conditions to create a world-class customer experience.
What You Will Do
RTM is the hub of the customer's contact with Telia. We ensure the right staffing is in place when our customers want to meet us, regardless of channel. Our working hours follow our customer contact channels.
•Monitor and balance staffing for our customer-facing units.
•Schedule staffing based on business and customer needs.
•Real-time manage and operationally lead our queues and customer contact channels across different channels.
•Handle incident information during both minor and major disruptions, internally and externally.
•Collaborate mainly with CO, but also with our retail store chain and other units within Telia Company.
To Succeed in This Role
You are positive and communicative and enjoy collaborating in a team. At the same time, you feel confident making decisions and solving problems on your own. You are curious, engaged, and improvement-oriented, with an interest in analysis and problem-solving.
•Good communication skills, both spoken and written, in Swedish and English.
•Good experience with Excel and good mathematical ability.
•Ability to analyze and solve problems both independently and together with others.
•Willingness to learn and develop, with a curious and engaged approach.
About Telia
At Telia, we are a team of 15,000 colleagues in the Nordics and Baltics, passionate about technology and connectivity. As a leading telecom operator and climate role model, we drive change through large-scale, impactful projects while building a sustainable and inclusive world.
Here you get the opportunity to develop your skills, lead meaningful projects, and thrive in a supportive and diverse environment.
What We Offer
When you join us, you get a comprehensive benefits package adapted to your local market, the opportunity for hybrid work, and more. You also have a chance to receive a bonus based on your performance and Telia's results.
Application
We look forward to receiving your application by November 4, 2026 at the latest. The role may be closed earlier if we find the right candidate, so don't wait too long.
Want to know more about the role? Feel free to contact Per Isaksson at 0702-037653.
