A day in the life
The Real Estate & Customer Experience Manager is a member of the Customer Experience Team (CET), which is committed to providing best-in-class service to customers across 53 million square feet of industrial properties in the Atlanta market. This role manages relationships across a diverse portfolio of customers in e-commerce, logistics, warehousing, and other industries while helping maintain safe, well-managed properties and an exceptional customer experience. Working within a local office of approximately 25 team members, this position partners with customers, vendors, and internal stakeholders to address property needs, support financial performance, and ensure effective service delivery. The role also identifies opportunities to connect customer needs with Prologis' value-added products and services.
Key responsibilities include:
•Manage customer relationships by communicating lease terms, conditions, and responsibilities; overseeing move-in and move-out processes; performing inspections; and coordinating required repairs or maintenance.
•Build and maintain long-term relationships across an assigned customer portfolio and anticipate customer needs to provide proactive solutions.
•Identify additional revenue opportunities by aligning Prologis value-added products and services, including Prologis Essentials, with customer needs.
•Use technical and CRM tools, such as Salesforce, to gather data, monitor performance metrics, and develop customer insights.
•Analyze and administer leases to support accurate interpretation and execution of lease obligations.
•Negotiate and manage competitively bid service agreements to support safe and well-maintained properties.
•Manage portfolio financial reporting, budgets, and recurring variance reporting to support established financial goals.
Building blocks for success
Required:
•5+ years of industrial or commercial real estate experience, or equivalent relevant experience.
•Valid driver's license with the ability to travel to multiple properties.
•Must have a current Real Estate sales license in the State of Georgia or be able to obtain a license within six months of commencing employment. The company will cover relevant, associated costs and will consider the reasonable time spent acquiring the license as part of work hours.
•Ability to build and maintain professional relationships with customers, vendors, and internal stakeholders.
•Strong mathematical and analytical skills, including the ability to process data and complete recurring variance reports.
•Strong organizational and time-management skills with the ability to prioritize multiple tasks, work independently and collaboratively, and meet deadlines.
•Ability to work extended hours when required and be on call for emergencies.
Preferred:
•Experience with property transitions, portfolio acquisitions, or company mergers.
•Experience with budgeting cycles and CAM reconciliation processes.
•Experience using CRM or technical tools, including Salesforce, to gather data and develop customer insights.
•Demonstrates willingness and capability to leverage emerging technology, automation, and AI tools to improve efficiency, quality, and speed. Exercises sound judgment, creative thinking, and accountability for outcomes.
Hiring Salary Range of: $85,000 - $105,000 annually. Salary and whole compensation package (bonus target) to be determined by the candidate's location, education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.
All full-time roles in the US come with a robust benefits package which includes healthcare, dental, and vision insurance for employees and eligible dependents. Prologis also offers several other wellness, financial, and work/lifestyle-specific benefits. Our 401(k) retirement plan has a company match of 50% up to 12% of eligible compensation. We also offer generous PTO with a starting accrual of 22 days a year in addition to paid holidays and volunteer time.
All job offers are contingent upon successful completion of background verification.
Employment Type: Full time
Location: Atlanta, Georgia
