About Kord
Kord is an FCA-regulated fintech that provides identity verification, compliance, client onboarding, and payments infrastructure to regulated businesses. Its platform brings together processes often handled by separate systems and teams, reducing manual work and fraud risk for firms in property and legal services.
Responsibilities
•Maintain Jira boards, keeping tickets clear, prioritised, and assigned
•Triage business requests and bug reports into actionable tickets
•Keep the backlog organised and ensure nothing is overlooked
•Help run sprint planning, stand-ups, and retrospectives, and record notes and actions
•Track progress and flag blockers or slipping timelines early
•Keep the product roadmap up to date and visible to the business
•Maintain the product and tech space in Confluence
•Document processes in a shared space
•Manage tool access and licences, and source suppliers and quotes as needed
•Handle routine requests from sales, client success, and compliance colleagues
•Escalate matters requiring the Head of Product's attention, providing context
•Log client feedback and feature requests, and help run user research sessions
•Build simple reports on ticket volumes, bug trends, and sprint progress
•Maintain change records and documentation in an audit-ready state in line with FCA requirements
Requirements
•1 to 2 years' experience in a project, product, or operations role in a tech environment
•Organised and proactive, with confidence taking ownership
•Strong written communication and the ability to explain technical concepts simply
•Comfortable juggling priorities and working through details
•Genuine interest in technology, fintech, or financial services
Nice to have
•A degree in business, management, computer science, or a related subject
•Experience with Jira, Confluence, or similar tools
•A basic understanding of Agile or Scrum
Conditions
No conditions stated in the posting.
