About Parloa
Parloa develops agentic AI that helps enterprise brands deliver seamless customer experiences. Its platform has powered over one billion interactions between global enterprise brands and their customers.
Responsibilities
•Own a portfolio of strategic partners and build trusted relationships with partner executives, practice leads, delivery managers, architects, and customer stakeholders
•Advise partners on building and scaling their Parloa services practices, including delivery methodologies, organizational structure, certifications, and go-to-market motions
•Guide partners through complex enterprise AI and customer experience transformation programs
•Monitor partner-led implementations and proactively manage risks and escalations to drive successful outcomes
•Partner with Account Executives and Partner Managers on strategic deals
•Align partners with internal Customer Success, Professional Services, Product, and Solution Engineering teams
•Drive operational rigor through governance structures, success metrics, delivery reviews, and executive business reviews
•Help scale Partner Success programs, playbooks, and frameworks
Requirements
•6+ years of experience in enterprise SaaS, consulting, partner management, customer success, or professional services
•Proven track record working with global systems integrators, consulting firms, or implementation partners to drive measurable customer outcomes
•Strong understanding of enterprise delivery models, implementation methodologies (SAFe, Agile, waterfall), and project governance
•Strong executive presence and ability to lead executive reviews and communicate confidently with partner leadership, customer executives, and technical teams
•Excellent written and spoken English
Location
London
