Production Support Engineer - 7 to 12 yrs - Bangalore
At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology.
About the team:
The L2 Production Support team is responsible for providing application support, incident management, problem resolution, and operational stability for critical client-facing AWS Applications. The team works closely with clients, development teams, and internal stakeholders to ensure high availability, timely issue resolution, and adherence to service level agreements (SLAs).
What you will be doing
•Provide L2/L3 application support for production environments.
•Monitor, troubleshoot, and resolve production incidents within SLA timelines. Perform root cause analysis and drive permanent fixes for recurring issues.
•Coordinate with development, infrastructure, and client teams during incident resolution.
•Support releases, deployments, maintenance activities, and on-call rotations. Maintain operational documentation and contribute to continuous service improvement initiatives.
What you bring:
•Experience in Production Support, Application Support, or Incident Management. Strong troubleshooting and analytical skills.
•Knowledge of SQL and database concepts. Experience working with ticketing tools such as ServiceNow.
•Understanding of incident, problem, and change management processes.
•Excellent communication and stakeholder management skills. Ability to work in a fast-paced environment and support critical client applications.
What we offer you:
•An exciting opportunity to be a part of World's Leading FinTech Product MNC
•To be a part of a vibrant team and to build up a career on core banking/payments domain
•A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
•A broad range of professional education and personal development possibilities – FIS is your final career step!
