About Scentbird
Scentbird offers a digital subscription service that lets members choose from more than 500 designer perfumes each month. Its brands offer fragrance and scented products, including clean, vegan, and cruelty-free options.
Responsibilities
•Own end-to-end retry and dunning strategy, including retry cadence, the recovery lifecycle, decline handling, and the failed-payment cycle across Scentbird's family of businesses
•Monitor decline and authorization rates by processor, gateway, region, and BIN, and translate findings into routing, retry, or fraud rule changes
•Create safe, efficient processes for execution, logging, analysis, and management
•Run payment operations, including failed-payment queues, rate monitoring, and gateway health; respond to payment performance degradation
•Own recovery metrics and baselines, including dunning recovery, authorization, chargeback, and payment cost as a percentage of processed volume
•Manage authorization rate levers, including account updater and network token coverage, retry timing, and failover coverage for customer-initiated transactions
•Partner with Financial Systems, CX, CRM, and Retention to align dunning messaging with lifecycle channels and billing waves with fulfillment and CX capacity
•Report payment performance regularly to Product, Finance, and leadership, including changes made, their impact, and next priorities
Requirements
•7+ years in payments, billing, or subscription operations at a recurring revenue business, with direct ownership of dunning, retry, or authorization rate outcomes
•Strong knowledge of decline codes, issuer behavior, BIN-level analysis, MIT versus CIT and stored credential mandates, exemption handling, network tokens, account updater, interchange, and the chargeback lifecycle
•Hands-on configuration experience with a subscription billing platform and a gateway or PSP
•Ability to use BI tools to generate reports, conduct independent analysis, and identify payment issues and opportunities
•Ability to write engineering requirements with success metrics and acceptance criteria, and defend prioritization
•Strong measurement skills, including validating retry or routing changes and distinguishing real improvements from seasonality, mix shifts, or temporary results
•Experience with multiple brands, currencies, and countries
•Proficiency with AI agents and LLMs for synthesis, pattern discovery, red teaming, and routine task automation, while keeping cardholder data within compliance boundaries
•Understanding of margin trade-offs across recovered payments, fraud rules, and false declines
•Ability to work with ambiguity and influence Engineering, Financial Systems, CX, and CRM without authority
Nice to have
•Experience in a PCI-DSS Level 1 environment
•Exposure to reconciliation, settlement, or ERP-side finance work
•Experience with subscription businesses involving physical goods, logistics, or inventory constraints
Conditions
•Competitive base compensation
•Bonus program
•Paid time off
•Work from home
•Contractor role
