Description
Payment Product Manager role to scale Chase International across the UK and Europe by taking payments capabilities already in flight through clean launch, operational readiness, and stable production—and then shaping the next wave of expansion. Own end-to-end delivery and performance, lead stakeholders through ambiguity with clear trade-offs/escalations, and use AI tools pragmatically to improve delivery/reporting while maintaining Tier-1 auditability and controls.
Responsibilities
•Own the assigned product roadmap and priorities feature delivery across releases using data-driven methods, balancing customer outcomes, regulatory obligations, engineering constraints, and cost-to-serve.
•Monitor market and scheme trends and identify opportunities for roadmap adjustment and product differentiation, including emerging rails and initiatives.
•Direct the end-to-end product delivery journey—intake, release management, product operationalisation, delivery feasibility/go-no-go decision-making, and post-launch performance reporting—driving efficiency and cross-functional coordination.
•Proactively identify risks, issues, dependencies, and blockers; maintain visibility of timelines and critical paths; ensure adequate resourcing; and escalate when needed with clear options, impacts, and recommended paths.
•Partner with Digital Product/Design and Operations to ensure platform capabilities enable strong customer payment journeys (happy path plus exceptions), including transparency/status, notifications, and support/Ops handoffs, without assuming sole ownership of the full in-app experience.
•Serve as a subject matter expert on European payments, translating scheme and regulatory requirements into buildable, testable requirements, and own the end-to-end testing approach (including negative testing and resilience scenarios), ensuring evidence-quality coverage and readiness for operational sign-off.
•Own product performance, define and track OKRs/KPIs aligned to organisational goals (e.g., delivery predictability, availability/success rates, latency/SLA/SLO adherence, defect/incident trends including MTTR and recurrence), and be accountable for prioritising and investing in enhancements to achieve stable production outcomes.
•Lead vendor/partner governance where applicable, including SLA performance management, QBR cadence, remediation plans, escalation paths, and structured recommendations on build vs buy / change requests.
•Coach and mentor product managers and delivery leads (via line management where applicable and/or squad leadership), raising the bar on delivery craft, requirements quality, and operational ownership.
•Leverage AI-enabled tools responsibly to improve requirements development, test planning, incident/MI insights, stakeholder communications, and reporting—while maintaining appropriate controls, documentation, and auditability.
Requirements
•7+ years of product management / product delivery experience in financial services (bank, PSP, scheme, or regulated fintech).
•Proven track record launching and running payments capabilities end-to-end in a regulated, audited environment.
•Strong SEPA domain knowledge and practical understanding of the European payments landscape.
•Customer-outcome mindset with the ability to influence journey design without direct ownership.
•Technical fluency sufficient to lead delivery with engineering and architecture teams (APIs/events, payment state models, resilience/observability fundamentals).
•Proven matrix leadership: able to drive decisions and manage stakeholders across functions and seniority levels.
•Comfortable operating in ambiguity and fast-moving environments.
•Practical familiarity with AI-enabled tools in a controlled, auditable context.
Conditions
Not specified in the posting.
