About Lyra Health
Lyra Health provides mental health solutions for employers, supporting more than 20 million people globally. Its Lyra Empower platform combines mental health care and technology solutions, and the company's care model is supported by peer-reviewed research.
Responsibilities
•Ensure product versioning and public release notes meet technical, translation, and indexing requirements
•Conduct acceptance testing before releases to live users, ensuring deliverables meet the Definition of Done and user experience standards
•Update cross-functional communication channels about product features, fixes, and changes
•Lead maintenance-focused sprints, prioritize technical debt and bug fixes, track weekly story point throughput, identify team velocity trends, provide performance feedback to the Product Lead, and escalate capacity and velocity concerns
•Monitor incident management and drive engineering teams to escalate incidents and keep stakeholders informed
•Synthesize user and customer feedback and propose solutions within the maintenance scope
•Collaborate with QA and user support to resolve user queries and ensure the product meets established SLAs
•Report on maintenance statistics, including uptime and SLAs met, and provide commentary and performance insights to the Product Lead
•Participate in all sprints and update tickets and acceptance criteria
•Test and review products for bugs, performance, and capacity issues
•Relay priorities and timelines
•Maintain system tags, content, and services
•Champion systems that solve user, product, and data problems
•Use reports and dashboards to extract data and insights
•Identify product opportunities based on experience
Requirements
•At least 2 years of experience in a digital product team
•Experience working within Agile and Waterfall development frameworks
•Understanding of user-centred design
•Proficiency in creating user stories, use cases, flow diagrams, and wireframes
•Strong organisation and attention to detail
•Excellent interpersonal, analytical, and problem-solving skills
•Strong verbal and written communication skills
•Willingness to learn from an experienced product development team
•Proficiency across web, Android, and iOS platforms
•Strong computer literacy
•Firm grasp of product management best practices and proven ability to work with Agile development methodologies
•Familiarity with GitHub, Confluence, Jira, Slack, and Google Workspace
•Experience working across web and mobile products and liaising between data, design, and remote development teams
Conditions
Benefits for employees located in the UK are consistent with UK law and may vary from those in other countries.
