About Pod
We're Pod – one of the UK's leading EV charging providers, trusted by over 250,000 customers and powering more than 5 million miles every single day. But behind the numbers is a team of passionate people working together to shape a smarter, more sustainable future.
Responsibilities
•You'll lead discovery and requirements gathering across Customer Support, Operations, and Technology teams, translating stakeholder needs into clear, prioritised product requirements and roadmap initiatives
•You'll challenge assumptions, analyse edge cases, and ensure every requirement is clearly defined, understood, and aligned to customer and business outcomes before entering delivery
•You'll work closely with CRM platforms, particularly HubSpot, to define and deliver solutions that enhance customer interactions, improve operational efficiency, and support future growth
•You'll help define and deliver the future-state customer journey, creating scalable processes and systems that provide a consistent and high-quality experience for customers and service teams
•You'll convert business requirements into detailed user stories, functional specifications, and acceptance criteria that Product, Engineering, and CRM specialists can confidently deliver against
•You'll build strong relationships across the organisation, ensuring priorities are understood, progress is communicated clearly, and risks or dependencies are proactively managed
•You'll use customer feedback, operational insights, and performance metrics to identify opportunities for optimisation and help deliver ongoing product improvements
•You'll identify opportunities to improve logistics processes, asset visibility and inventory management practices, helping the business scale efficiently
•You'll leverage customer insights, operational metrics, and user feedback to identify opportunities for improvement, validate priorities, and measure the impact of product changes. You'll ensure decisions are grounded in evidence and focused on delivering measurable value for both customers and the business
Requirements
•You'll have proven experience managing products, gathering requirements, and translating business objectives into successful product outcomes
•You'll have strong experience working with CRM systems, ideally HubSpot, including the ability to define solutions that improve customer and operational performance
•You'll have an exceptional ability to investigate requirements, challenge assumptions, and create clear product specifications that solve real business problems
•You'll have experience supporting business transformation initiatives focused on customer service, customer operations, or customer experience improvements
•You'll have the confidence to collaborate with colleagues across multiple functions, balancing priorities and influencing decision-making at all levels
•You'll have excellent written and verbal communication skills, with the ability to simplify complex concepts for both technical and non-technical audiences
•You'll have a passion for understanding customer needs and using insight to shape better products, processes, and experiences
Nice to have
•Experience with platforms such as Zendesk, Salesforce Service Cloud, or similar customer support technologies
•Experience within EV, energy, technology, SaaS, or other regulated and technical sectors
•Previous experience partnering closely with software engineering, product delivery, or technical implementation teams
•Familiarity with business analysis methodologies such as BABOK, product discovery techniques, or agile ways of working
Benefits
•Access for you and up to 5 family/friends to the 'UnMind' wellbeing platform
•Podpoint Charger
•Discounted energy tariff (Pod Power or EDF Employee Programme)
•Flexible hybrid working model
•Work abroad for up to 20 days per year
•Family & friend discount scheme
•25 days holiday (plus Bank Holidays)
•Very generous parental and family leave
•Pension scheme with a 4.5% matched contribution
•Eyecare scheme
•Life insurance covering up to 4x your annual salary
•Virtual GP provided by HealthHero
•Employee Assistance Program
•Free Mortgage Advice
•Discounted Gym Memberships
•Cycle2Work Scheme
