About the Company
MSP360 builds backup and data-protection software for MSPs and IT teams, including endpoint and server backup, Microsoft 365 and Google Workspace backup, immutable and cloud storage, and related management tools. Its customers run multi-tenant environments and prioritize restore reliability, license and storage costs, and technician efficiency.
Responsibilities
•Conduct ongoing user interviews, surveys, and win/loss analyses to understand customer workflows, pain points, and feature needs
•Run early adopter programs, beta testing, and customer feedback loops to validate ideas before full rollout
•Analyze market dynamics, competitor offerings, and customer purchase motivations in the MSP and B2B IT space
•Define and advocate for the product vision and roadmap based on user evidence, business goals, and NPS metrics
•Translate customer requirements and business use cases into functional specifications for the engineering team, leaving daily sprint execution to development leads
•Track product usage metrics, feature adoption, and user satisfaction indicators to drive continuous improvement
•Partner with PMM and Sales teams to ensure new features address buyer needs and are clearly communicated to the market
Requirements
•At least 3–5 years of experience in B2B Product Management
•SaaS, Cloud Infrastructure, or Managed Services experience is preferred
•Proven experience conducting user research and in-depth interviews, and turning qualitative feedback into actionable insights
•Ability to prioritize feature requests based on customer value and business impact rather than purely technical complexity
•Experience with usage data, NPS, retention, and qualitative feedback loops
•Exceptional listening and communication skills in English (C1)
Nice to Have
•Familiarity with Pragmatic Marketing, Product-Led Growth (PLG), or Continuous Discovery Habits
Conditions
•Onsite work in Cyprus
