Description
The Online Solutions Lead is responsible for defining and executing the SMB eCommerce strategy across the UK & Ireland, owning the end-to-end online solutions experience. The role drives commercial performance, platform adoption and Technology Transformation by delivering market-leading propositions that meet customer needs while supporting the migration from legacy platforms. Working closely with cross-functional teams, the Online Solutions Lead ensures solutions remain competitive, compliant and aligned with business objectives.
Responsibilities
•Define and maintain the SMB eCommerce product strategy and roadmap
•Identify market opportunities and customer needs to drive proposition evolution
•Deliver commercial outcomes aligned to revenue, growth and adoption targets
•Own the end-to-end online solutions experience across the customer lifecycle
•Drive migration of front-book and back-book customers onto strategic technology platforms
•Lead legacy platform retirement activities and support the wider Technology Transformation programme
•Ensure propositions comply with regulatory, scheme, legal and customer duty obligations
•Deliver roadmap commitments against agreed timelines and business priorities
•Monitor and resolve audit, risk and compliance actions while working across Product, Technology, Commercial and Operations teams
Requirements
•Bachelor's Degree or relevant experience/degree in Business or Computer Science; combination of relevant training and/or experience in lieu of degree
•Typically minimum 10+ years relevant experience in similar business product services and/or external customer/market experience
Nice to have
•Master's Degree; MBA
•Experience in a software development environment or in a professional services role
•Software or IT background (degree or experience)
•Direct experience with software development, testing and/or business analysis
•Experience with Agile software products and delivery methodology
Conditions
No conditions stated in the posting.
