About the Role
ToucanTech is a tech scale-up revolutionising workflows for school fundraisers and membership associations. Our smart community management platform combines an all-in-one database, website, email, events, payments, and automation tools to help organisations streamline their admin and build stronger, more engaged communities. We're looking for a Senior Product Manager to take ownership of key product areas and lead the delivery of high-impact SaaS features, with a strong emphasis on AI and automation-driven outcomes.
Responsibilities
•Own discovery for your product areas, using customer research, feedback analysis and product data to understand problems before committing to solutions.
•Identify practical opportunities where AI, machine learning or automation can improve user outcomes, efficiency or decision-making.
•Translate product direction into well-scoped initiatives with clear success metrics.
•Write high-quality product requirements and user stories that balance user value, technical feasibility and commercial impact.
•Feed customer, market and delivery insights into roadmap discussions with the Product Director.
•Lead features and initiatives from discovery through to launch, keeping delivery on track while maintaining a high bar for UX and quality.
•Work hand in hand with engineering and design throughout build and testing, making day-to-day trade-off decisions and resolving blockers quickly.
•Coordinate delivery across teams on larger or more complex initiatives, anticipating dependencies and risks early.
•Own UAT and release readiness for your areas, ensuring every launch is well tested and well prepared.
•Continuously improve how the team plans, builds and ships.
•Partner with sales, marketing and customer success to plan launches, support enablement and drive customer adoption.
•Create and review clear product communications for internal and external audiences.
•Gather and act on post-launch feedback from customers and internal teams.
•Define and track success metrics for your features, using data to evaluate impact and inform iteration.
•Use experimentation, analysis and feedback loops to improve product performance over time.
•Help embed best-practice product management processes as we scale.
•Line manage, coach and develop product managers, setting clear goals and supporting their growth and career progression.
•Run regular one-to-ones, give constructive feedback and run performance reviews.
•Help shape the team's ways of working, sharing delivery expertise and raising the standard of product practice.
•Contribute to hiring and onboarding as the product team grows.
•Act as a go-to point of contact for your product areas across the business.
Requirements
•5+ years' experience as a Product Manager in a SaaS environment, with a strong track record of owning and delivering features or product areas end to end.
•Experience delivering AI-enabled products, data-driven features or automation-focused workflows (hands-on ML not required, but a strong conceptual understanding is).
•Strong experience with platforms involving CRM, databases, digital communications, online communities, membership or association management, integrations/APIs and/or mobile applications.
•Excellent execution skills, with a proven ability to ship high-quality products on time in a fast-moving environment.
•Exceptional attention to detail, critical thinking and problem-solving.
•Confident communicator with strong stakeholder management and cross-team collaboration skills.
•Proven experience line managing and developing product managers or other team members.
•Experience working in a scale-up or fast-moving product environment.
•Native or extremely fluent English with ability to clearly communicate and articulate product plans with accuracy.
•A genuine curiosity for emerging technology, especially AI, and how it can be applied to real-world problems.
•You'll need the right to work in the UK.
Nice to have
•STEM degree or equivalent technical background (preferred).
•Experience in the education, nonprofit, fundraising or membership sectors.
•Previous use of fundraising platforms such as BlackBaud/Raiser's Edge NXT or GiveCampus is a bonus.
•Experience working across international markets.
Conditions
•Flexible working hours and hybrid working style.
•Clear opportunities for growth, ownership and career progression.
•A supportive, high-trust environment with a no-blame, learn-fast culture.
•Transparency around company strategy, priorities and decision-making.
•Regular team events, lunches and meetups.
•Central London office with a fully stocked drinks fridge.
•24 days holiday per year plus public holidays.
