About Diligent
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimagining workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA — we look for individuals willing to ask the big questions and experiment fearlessly, those who embrace change not as a challenge, but as an opportunity.
Responsibilities
As a Senior Product Manager at Diligent, you will own your own product roadmap and drive the solution in the right direction by identifying market and customer needs and opportunities. You will be in direct contact with our customers to understand their needs, bring in market insights and data, and communicate with internal stakeholders to ensure the right vision is achieved for individual solutions. This is a cross-functional role, delivering impactful solutions on our Diligent platform.
•Develop and implement the product strategy that aligns to the company vision and strategy
•Be responsible for the product(s) roadmap, from ideation to launch
•Be the voice of the customer in our product team, by clearly communicating and sharing insights about our customers and how we can get their jobs done better
•Serve as the leader of a cross-functional team of developers, UX designers, and stakeholders in Customer Success, Sales, and Marketing
•Maintain a detailed understanding of functional capabilities and limitations, user scenarios, and business value derived for a product(s) and how they intersect with other Diligent products and 3rd-party products
•Ensure delivery of high quality and on-time user experiences on multiple platforms (Mobile, Web, Desktop) for the target personas
•Create and maintain a prioritized backlog of user stories with clearly written user stories
•Develop and maintain a strong knowledge of the business domain, applying problem solving skills to address critical and complex issues to ensure the product evolves in line with the organizational strategy
•Be responsible for the ongoing tracking of product performance, user engagement, and outcomes measurement
•Monitor the external market landscape, including competitor analysis and market trends to inform the product roadmap
Requirements
•4+ years' experience in a product management role, including predominantly SaaS product experience in more recent years
•Excellent written and verbal communication skills and a strong business acumen
•1-3 years domain and market expertise
•Demonstrated experience in writing technical and functional requirements
•Demonstrated experience interacting directly with stakeholders at all levels of the business
•Strong organisational skills and ability to coordinate with other development teams
•Experience integrating with multiple products (desirable)
•Certified Scrum Product Owner or similar qualifications (desirable)
Offers will be negotiated based on each candidate's qualifications.
What Diligent Offers
•Eligibility to participate in the annual incentive plan, with incentives earned based on employee performance against defined metrics and company goals
•Full-time roles are eligible for a comprehensive benefits program which includes medical, dental and vision coverage
•Eligibility to contribute to a 401(k) plan that includes a company match
•Flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs, among others
•Access to Employee Resource Groups and resources to support diversity education, dialogue and understanding
Diligent created the modern governance movement. Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.
To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time.
