About the Role
As our Senior Product Manager for Customer Directory, you'll own how merchant customer data works across SumUp's wider ecosystem, including Online Store, Bookings, POS, Invoicing, Payment Links, Loyalty and other SumUp products, not just the Sell Online portfolio. You'll build a clear, trusted customer view from the ground up and set the standard other teams build on, laying the foundation for future capabilities like deduplication, segmentation, CRM, consent-aware communications, and customer self-service.
Responsibilities
•Define the product strategy and roadmap for a shared customer directory that works across Online Store, Bookings, POS, Invoicing, Payment Links, Loyalty and other SumUp products
•Lay the groundwork for future capabilities like deduplication, segmentation, CRM and consent-aware communications
•Make the core product decisions on customer identity, data ownership, permissions and consent, and how records get linked across products
•Partner closely with engineering, design, privacy and legal teams to deliver a trusted customer view merchants can actually use
•Turn merchant research and product data into clear requirements that cut down duplicate and incomplete customer records
•Align priorities and dependencies with product managers from other SumUp products building on the shared customer model
Requirements
•6+ years in product management, including experience owning a product, platform capability or cross-product problem as a senior product manager
•Strong data fluency, with a track record of combining quantitative analysis and customer research to prioritise work
•Ability to turn complex technical systems, APIs or data flows into clear product decisions
•Comfort aligning multiple teams and managing dependencies without direct authority
•Working knowledge of privacy and data rights principles, including GDPR, consent and data deletion
Nice to have
•Experience with customer identity systems, customer data platforms or CRM-type products
Conditions
•Salary range: 20 300 - 27 000 PLN per month
•Opportunity to work from our vibrant Warsaw office in the Hala Koszyki. This involves a hybrid setup
•Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
•Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success
•A dedicated annual L&D budget of €2000 for your individual development, which can be used to attend conferences and/or advance your career through further education
•Fitness support: explore the city using the Multisport Card, subsidised by SumUp for access to sports facilities across Warsaw
•Commitment to well-being: access health insurance coverage for you and your family, plus life insurance to further protect your peace of mind
•PPK (Employee Capital Plan): grow your savings with joint contributions from SumUp and the State
•Generous time off: enjoy 26 days of paid leave plus public holidays and special leave days
•Break4me: 1-month sabbatical after 3 years of service
•Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team
