About Checkout.com
We're Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we're behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there's a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. With 20 offices across six continents and London as our HQ, we're shaping the future of fintech.
Responsibilities
•Supporting Merchant Operations by collaborating with key stakeholders to define and implement the required processes that will support the Merchant Care and Merchant Configuration teams.
•Taking existing processes, unwinding, rebuilding and reimagining them so that they result in a frictionless world-class merchant experience.
•Identifying business challenges via data analysis and collaboration with stakeholders.
•Providing clear and concise presentation of findings and design plans to stakeholders globally.
•Driving AI-driven process transformation and building custom workflow automations to streamline operations.
•Coaching and partnering with frontline operations analysts to accelerate their AI tool adoption and foster self-sufficiency.
Requirements
•Minimum of 3+ years of previous experience in operations, specifically in a merchant or business support function within the payments industry.
•Experience or expertise in merchant onboarding and post-onboarding account life-cycle issues, preferably with exposure to both acquiring and issuing products.
•2+ years of process excellence experience, managing operational processes and projects across multiple global teams and geographical locations.
•Experience in developing and designing/mapping processes end-to-end; passionate about future state design and scale.
•Demonstrated, hands-on experience building AI-powered tools, agents, automations, or workflows that transform operational processes.
•Problem Solving, Lean & Systems thinking with the ability to identify repeating workflow patterns and scale solutions across teams.
•Experience working in a fast-paced and ambiguous environment where you have successfully managed, coordinated, executed and maintained multiple projects or processes in a deadline-driven environment.
•Bachelor's degree or equivalent experience required.
Conditions
Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
