The Premium Receivable Team Leader is responsible for overseeing complex receivables, monitoring outstanding balances, and supporting timely collection activities. This role partners with internal teams and external brokers to resolve billing issues, reconcile accounts, and ensure accurate financial records. The ideal candidate has strong technical knowledge, is detail-oriented, analytical, and comfortable working in a fast-paced, deadline-driven environment. This position is also responsible for coaching and mentoring team members, making recommendations on process improvements, and exercising some approval authority.
Key Responsibilities:
•Monitor and analyze accounts receivable aging reports to identify overdue balances and collection risks, establish collection priorities, and drive timely resolution of outstanding premium receivables.
•Research, reconcile, and resolve payment discrepancies, unapplied cash, and account variances.
•Communicate proactively with brokers and internal stakeholders regarding billing to resolve payment discrepancies, clarify outstanding balances, and facilitate timely resolution of premium receivable issues.
•Drive effective collection strategies and follow-up activities to minimize aged receivables, reduce outstanding balances, and improve overall collection performance.
•Build strong working relationships across departments to promote accountability, improve communication, and support timely resolution of premium receivables matters.
•Maintain accurate documentation of collection activities, account notes, and resolution status.
Requirements:
•Bachelor's degree in accounting, Finance, Business Administration, or related field preferred.
•5+ years of experience in accounts receivable, billing, collections, or finance operations.
•Ability to coach, motivate, and influence others.
•Good problem-solving and decision-making skills.
•Strong organizational and time management abilities.
•Experience in the insurance industry is strongly preferred.
•Strong understanding of AR processes, reconciliations, and cash application.
•Proficiency in Microsoft Excel and ERP/accounting systems.
•Excellent written and verbal communication skills.
•Ability to manage multiple priorities and deadlines in a fast-paced environment.
•Demonstrate the ability to work independently with minimal supervision.
•Demonstrate the ability to identify work processes that will enhance productivity.
