# PMO & Data Analyst - Professional Services
Wolters Kluwer Italia, a reference player in the development of software applications for professionals and companies, is looking for a PMO & Data Analyst - Professional Services figure for the Professional function of the Tax & Accounting division.
The resource will play a key role in supporting the Professional Services Direction through a balanced combination of Project Management Office and Data Analysis activities.
The figure will be responsible for analyzing operational and business data, contributing to the spread of a data-driven culture and to the improvement of the organization's performance.
Role mission
Through data analysis, dashboard creation and coordination of improvement initiatives, the person will contribute to:
•improving the efficiency of the Delivery machine
•monitoring and optimizing operational and business KPIs
•identifying trends, inefficiencies and improvement opportunities
•supporting management in strategic decisions through quantitative evidence
•fostering the adoption and evolution of the Field Service platform locally and at European level
•contributing to the spread of a culture oriented towards data and performance
Main responsibilities
Data Analysis & Business Intelligence (50%)
•Analyze data from company systems to identify trends, anomalies, inefficiencies and improvement opportunities
•Define, monitor and optimize KPIs related to Delivery and Professional Services activities
•Design, develop and maintain dashboards and management reports via Power BI
•Translate complex data into clear insights and operational recommendations for management
•Support managers in interpreting data and defining corrective actions
•Ensure quality, reliability and consistency of the metrics used by the Direction
•Contribute to the development of performance monitoring and control tools
PMO & Process Improvement (50%)
•Act as the Italian PMO for the Field Service platform, interfacing with European teams
•Participate in international roundtables and coordinate platform improvement initiatives
•Support the adoption of new features and collect feedback from internal stakeholders
•Coordinate cross-functional project activities between Business, Delivery and international teams
•Analyze processes and operational flows, identifying bottlenecks and areas for efficiency improvement
•Support the Director in the governance of activities and in monitoring organizational performance
Requirements
Experience
•At least 2-4 years of experience in roles such as:
•Data Analyst
•Business Analyst
•PMO Analyst
•Performance Analyst
•Reporting Analyst
•Project Analyst
•Preferable experience in structured, international contexts or those characterized by strong organizational complexity
Technical skills
Must have:
•Excellent knowledge of Power BI
•Concrete experience in creating dashboards and management reporting
•Ability to build KPIs and performance metrics
•Experience in analyzing, interpreting and presenting data
•Excellent knowledge of advanced Excel
•Ability to identify insights and translate them into operational recommendations
•Knowledge of Business Intelligence and Data Visualization principles
Nice to have:
•SQL
•Power Query
•DAX
•Experience with Data Analytics and Reporting tools
•Experience with ERP and CRM systems
•Knowledge of SAP
Soft skills
•Strong analytical and data-driven orientation
•Critical thinking and problem solving
•Business acumen
•Ability to synthesize and tell stories through data
•Excellent relational and stakeholder management skills
•Proactivity and autonomy
•Excellent knowledge of written and spoken English
Interview practices
To maintain a fair and genuine hiring process, candidates are kindly asked to participate in interviews without the assistance of AI tools or external prompts. The interview process is designed to assess individual skills, experiences, and communication style. Candidates are asked to remove virtual backgrounds and in-person interviews are included in the hiring process. Use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Compensation
€31.500,00 - €45.650,00 EUR
The salary range shown applies to the primary location for this role. Applications are also welcome from candidates who are based in, or able to attend, other Wolters Kluwer office locations in Italy. As compensation is location-specific, different salary ranges may apply. The applicable salary range for the relevant location will be communicated before interviews take place.
