About the Role
At Palo Alto Networks®, we're united by a shared mission—to protect our digital way of life. This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together.
As a Professional Services Architect, you will take a leadership role in designing and planning Idira solutions for our customers by establishing best practices and new approaches to adapt to the ever-changing security landscape. The Professional Services Architect must coordinate closely with implementation services, sales teams, and product management to ensure the solutions they architect meet customer needs, the Idira Security standards, and are executed according to the plan.
Responsibilities
•Design and architect solutions and planning documentation to meet the needs of Idira's customers
•Acquire an understanding of customer needs to provide recommendations for short and long-term goals while managing the entire customer journey
•Provide guidance on best practices and trends in privileged account security
•Assess near-term needs to establish business priorities and advise on options, benefits and impact to the current business process
•Demonstrate a strong understanding of large-scale information technology systems, security regulatory risk management and security vulnerabilities
•Establish new standard approaches and practices for deploying Idira's solutions and securing privileged accounts
•Act as a technical expert, or other client serving roles, including serving as a knowledgeable resource to internal and external clients
•Develop and maintain positive and productive customer relationships
•Serve as the conduit for communications to and from the customer and Idira's implementation services, sales, product management and marketing teams
•Resolve customer issues and escalations while establishing correct expectations and ensuring the customer is heard throughout the process
Requirements
•3+ years in Cybersecurity, Professional Services, or a client-facing technical leadership role
•CISSP or equivalent security certification (preferred); Cloud certifications (Azure, AWS, or GCP)
•Privileged account security, enterprise networking, databases, systems administration, and vulnerability management
•Exceptional stakeholder management, technical communication, and cross-functional leadership skills
•Proactive, adaptable to evolving scopes, and methodical in problem-solving with the ability to motivate and influence others
•Demonstrable experience in communicating to different target audiences from technical to executive
•Full professional proficiency in English essential, a second major European language is advantageous
•Travel may be required occasionally
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.
