Description
The Middleware team is responsible for ensuring the stability, availability, and performance of critical payment and enterprise platforms. This role provides operational support across middleware technologies and business-critical services, contributing to platform reliability, incident resolution, change implementation, and continuous service improvement.
Responsibilities
•Provide primary support for Middleware Production Platform Administration (PPA) activities.
•Participate in an on-call support rota, including weekday and weekend coverage.
•Support and implement live production changes in accordance with established change management processes.
•Partner with the Operations and Platform Administration (OPA) team to deliver BAU operational activities.
•Monitor, troubleshoot, and resolve production incidents to ensure service availability and performance.
•Support critical payment and integration platforms, ensuring operational excellence and adherence to SLA commitments.
•Contribute to operational documentation, knowledge sharing, and process improvement initiatives.
•Abide by Mastercard's security policies and practices; ensure the confidentiality and integrity of the information being accessed; report any suspected information security violation or breach, and complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Requirements
•Experience supporting enterprise middleware and production platforms in a mission-critical environment.
•Knowledge of Oracle WebLogic Server administration and support.
•Experience supporting SWIFT messaging systems and services.
•Knowledge of GoAnywhere Managed File Transfer (MFT) platforms.
•Strong troubleshooting and problem-solving skills across middleware and integration environments.
•Ability to work effectively in a fast-paced operational environment and manage competing priorities.
•Strong communication and collaboration skills, with the ability to work across technical and business teams.
•Commitment to operational excellence, service reliability, and continuous improvement.
Nice to have
•Familiarity with Tivoli technologies is highly desirable.
•Understanding of the Vocalink services and platforms supported by the team is desirable.
Conditions
No conditions stated in the posting.
