Job Overview
Under the leadership and coaching of the Regional Manager of Medical Information Communication, the Medical Information Communication Specialist is responsible for academic promotion of products and professional support for customers in the assigned region, such as visiting customers to deliver/communicate/receive feedback on drug information and organizing product academic promotion activities, in order to achieve work goals (including but not limited to comprehensive evaluation goals in professional skills, behavior, compliance, and performance).
Main Duties and Tasks
•Provide timely and accurate professional support to customers under company policies and procedures, and build partnership relationships.
•Make effective customer visits using available resources under company policies and procedures to achieve work goals.
•Plan and organize various academic meetings or activities under company policies and procedures.
•Collect market and customer feedback information through the company's management system and other compliant channels and methods, analyze it, and provide feedback and suggestions.
•Maintain effective communication with superior managers, colleagues, and business partners from other departments, and discover and promote various cooperation opportunities.
•Under the coaching of the superior manager, seize various learning opportunities to continuously improve professional knowledge and ability.
•Implement various new initiatives promoted by the company, and explore opportunities for innovation and optimization under company policies and procedures.
•Complete other tasks assigned by the superior manager.
Requirements
Education:
•Bachelor's degree or above in medicine, pharmacy, or a related major, as required by the "Measures for the Administration of Pharmaceutical Representatives" (including any amendments from time to time).
Skills:
•Proficient in MS Office, good English.
•Strong communication skills and team spirit.
•Strong willingness and ability to learn.
•Good at self-motivation, self-challenge, and stress management.
Experience:
•Relevant work experience in the pharmaceutical industry is preferred.
Integrity:
•Able to strictly manage one's own behavior to ensure that daily work fully complies with company policies, industry guidelines, and relevant laws, including but not limited to the FCPA (Foreign Corrupt Practices Act) and related anti-corruption laws within mainland China. Strictly adhere to integrity, maintain honesty and transparency, and have no history of violating laws in past work.
Internal Application Eligibility:
•Internal applicants must meet the requirements of the compliance investigation process, disciplinary level and time limits, etc.
Core Competencies
Professional Compliance:
•Insist on professional promotion — master and correctly apply knowledge of products, treatments, and disease areas, and present a professional image to customers.
•Strictly adhere to compliance — strictly follow compliance requirements in work, promptly clarify issues and report behaviors with compliance risks.
Business Acumen:
•Grasp market dynamics — keep track of market dynamics at all times and keenly identify academic promotion opportunities.
•Effectively utilize information — legally and compliantly collect and use information, analyze it with evidence, and uncover academic promotion opportunities.
Customer Engagement:
•Provide professional support — actively interact with external customers, including doctors, experts, and other partners, respond quickly to customers' academic needs, and provide accurate and timely professional support.
•Actively promote cooperation — proactively communicate with internal customers, seek opportunities to promote mutual understanding, and build cooperative relationships.
Independent Execution:
•Execute efficiently and accurately — carry out all tasks in a timely, accurate, and uncompromising manner.
•Proactively take on tasks — be conscientious and responsible, see tasks through to completion, take initiative when facing problems, and persist in achieving goals despite difficulties.
Self-Development:
•Proactively improve ability — seize various internal and external learning opportunities and resources to continuously improve one's ability and adaptability.
Innovation and Change:
•Actively embrace change — face innovation and change with an open mind, and actively try new methods.
