About the job
Responsible for supporting the operational teams to ensure they are skilled and knowledgeable in meeting our client(s) deadlines. Whilst also working with management to provide the best service to our clients by delivering their functional and technical expertise support to a selection of clients.
Main Responsibilities
•Support Managers with client ensuring all information is accurate and provided on time
•Provide support and guidance for all implementations and go lives
•Provide daily functional support to the teams, to support the successful delivery of payrolls
•Responsible for the maintenance of the Client Solution workbook
•Responsible for the updating, maintaining and enforcing of the Defined Work Instructions (DWIs) and other process documentation
•Ensure and Sign Off System Maintenance Testing
•Support the review of the Statement of Works before its shared with the Client to ensure its fit for purpose
•Responsible for the resolution of Technical/Functional issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidence so Application Services and/or Products can investigate
•Working with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programmes
•Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed
•Support Year End
•Ability to recognize and deal appropriately with sensitive and confidential information
•Proactively identify upsell opportunities
•Support Management with the resolution of client escalations, along with lessons learnt, and upskill and develop team members
Key Criteria to monitor performance
•Adherence to all Security and Compliance procedures
•100% Attainment of customer SLA agreements
•Adherence to quality standards
•Adoption of innovation initiatives
•Reduction of client escalations through knowledge transfer to both the client and payroll team
•Demonstrate professionalism and act responsibly
Required experience
Professional / Job Experience
•Strong knowledge of the various inputs and outputs such as third party interfaces, timekeeping, tax filing/compliance, benefits and other key areas that integrate with payroll
•Ability to identify and mitigate risks
•Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint
•Flexibility to support a global and fast paced environment
•Attention to detail, and excellent written and verbal skills
•Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures
Education and Training (Essential)
•BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience
•3-4 years relevant experience administering Payroll in an HR consulting, HR Outsourcing or Corporate environment
•Expert knowledge on French payroll processes, practices and associated legislation
•Good level of French (min. B2) and a good level of English
It would be great if you have
•HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred
•Payroll certifications
Benefits
At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.
Authorization to work
To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.
